ANDREW S ALLEN
South Portland,Maine
Summary
Dedicated Food and Beverage Service Professional focused on enhancing guest experiences and customer loyalty. Thrives in fast-paced environments while upholding high service standards and attention to detail. Committed to fostering a welcoming atmosphere, leveraging skills to support team objectives and drive shared success.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Server
Black Point Inn
04.2026 - Current
- Delivered impeccable table service to wedding parties averaging 200 attendees, consistently receiving positive feedback from clients for professionalism and friendliness.
- Efficiently served high-end private events with up to 25 guests, ensuring guest satisfaction through attentive and personalized service.
- Addressed customer complaints promptly, ensuring high levels of satisfaction through effective communication.
- Streamlined order-taking process, reducing service time and boosting table turnover rates during peak hours.
- Managed guest requests and dietary accommodations at weddings, achieving 100% compliance and improving guest experience.
- Assisted in event coordination for inn banquets, streamlining service flow and increasing table turnover.
Server
Batson River Brewing and Distilling
04.2024 - 07.2026
- Consistently provided excellent customer service by anticipating guest needs and responding promptly to inquiries and requests.
- Coordinated with kitchen staff and management to ensure efficient operations during peak dining hours.
- Promoted daily specials and beverages to customers, enhancing their dining experience.
- Trained new staff members on best practices for serving tables, enhancing team performance and efficiency.
- Trained new staff members on best practices for serving tables, improving service quality and teamwork.
- Assisted in setting up and breaking down tables for special events, facilitating smooth execution of functions.
- Collaborated with chefs to gain insights into dish preparation and ingredients, enhancing my ability to discuss menu items with guests.
Support / Server
Douro
09.2025 - 04.2026
- Delivered exceptional customer service by promptly addressing guest inquiries, enhancing overall dining experience.
- Maintained a thorough knowledge of menu items, including ingredients and preparation methods, to effectively assist guests with selections.
- Resolved customer complaints promptly and professionally, maintaining a calm demeanor to ensure a positive guest experience.
- Collaborated with team members to ensure smooth operation during peak times, maintaining efficient workflow and minimizing delays.
- Managed customer complaints promptly and professionally, fostering a positive atmosphere for guests.
- Maintained cleanliness and organization of the dining area to ensure a pleasant environment for patrons.
- Ensured cleanliness and organization of dining area, contributing to a welcoming environment for patrons.
- Assisted in setting up tables and replenishing supplies during service hours.
Packaging Associate
Root Wild Kombucha
06.2025 - 10.2025
- Operated packaging machinery to ensure efficient bottling and labeling of Kombucha products.
- Assisted with workflow between production and packaging teams to maintain operational efficiency.
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
Bartender
Wilson County BBQ
04.2023 - 05.2024
- Created a welcoming atmosphere for customers by engaging with them and ensuring satisfaction
- Served drinks while ensuring cleanliness and sanitation of bar area
- Focused on detail and presentation of each order, enhancing customer satisfaction with cocktails, beers, and alternative beverages
- Prepared and maintained ingredients by following recipes set by bar lead
- Cultivated strong relationships with colleagues and customers through effective communication and teamwork
Senior Shift Lead
Coffee By Design - Diamond
08.2021 - 04.2023
- Executed daily operational tasks to maintain workflow efficiency
- Managed time to ensure adequate floor support for effective operations
- Organized and stored inventory efficiently after receiving orders
- Trained new hires and shift leads on essential tasks for seamless service
- Applied knowledge of brew and extraction processes to enhance beverage quality
- Strong ability to help customers navigate a bag of bean purchase
- Excellent delegation skills
- Ability to handle difficult customers and serious complaints with sincere professionalism
- Organic passion for Coffee and beverage crafting as well as customer service and training
Director of Nitro Cold Brew Production
Rwanda Bean Company
01.2018 - 03.2020
- Brewed and kegged Nitro Cold Brew Coffee batches for wholesale distribution and in-house retail draft, ensuring high quality and consistency
- Crafted new recipes such as barrel aged coffee and different roast blends to achieve unique coffee beverages
- Distributed and serviced Cold Brew Coffee kegs and kegerators
- Developed new recipes like barrel aged coffee and various roast blends to create distinctive coffee beverages that enhanced product offerings
- Mastered working on an espresso machine, crafting lattes and all the Italian cafe beverages
- Prepped food products to food code
- Maintained cleanliness standards in the cafe with daily cleaning and cafe duties
Education
Geography
Arapahoe Community College
Littleton, Colorado, United States01.2016
Skills
- Three years serving
- Four years barista
- One and a half years bartending
- Customer service
- Coffee beverage service
- Barista training skills
- Basic cocktail preparation
- 4 years of Square Point of Sale experience
- 4 year of Toast Point of Sale experience
- Calm under pressure
- Able to accept coaching and adjust accordingly
- Decision-making skills
Certification
Bar Flow Efficiency from Specialty Coffee Association
Timeline
Server
Black Point Inn
04.2026 - Current
Support / Server
Douro
09.2025 - 04.2026
Packaging Associate
Root Wild Kombucha
06.2025 - 10.2025
Server
Batson River Brewing and Distilling
04.2024 - 07.2026
Bartender
Wilson County BBQ
04.2023 - 05.2024
Senior Shift Lead
Coffee By Design - Diamond
08.2021 - 04.2023
Director of Nitro Cold Brew Production
Rwanda Bean Company
01.2018 - 03.2020
Geography
Arapahoe Community College