Andrew Sandoval

- Software House CCURE Certified

- Repaired and maintained low voltage hardware

- Completed and recorded daily tasks

- Oversee access control software, CCTV and access control

- Completed Work Order in a timely manner

- coordinated with management to test and verify top secure areas, IDS, access control and security cameras.

• Troubleshoot and resolve technical issues with low voltage security, fire alarm
• Maintain accurate documentation of installs, repairs and service records
• Communicate with customers to provide training on fire alarm and security systems
• Follow state and federal regulations related to security, access control and fire alarm systems
• Work with team members to provide clients with a high quality service

• Install, maintain, troubleshoot and repair low voltage electrical systems.
• Read and interpret blueprints to insure correct install and troubleshooting.
• Ensure that proper PPE and safety protocols are used on site.
• Diagnose and resolve access control and security system malfunctions and employ appropriate troubleshooting.
• Communicate with customers about new products and low voltage electrical systems

• Experience using network tools, fluke tester etc, to troubleshoot Ethernet and Fiber optic cables.
• Gather information from customers to properly troubleshoot and diagnose problems.
• Experience using ServiceNow ticketing management service.
• Document and organize troubleshooting steps that took place to resolve the problem.
• Documented storage inventory to maintain accurate inventory.
• Worked with senior network techs to resolve switch, router and other networking issues.

• Communicate effectively with customers to properly troubleshoot problems.
• Teach co-workers proper safety practices while on site.
• Read proper documentation to correctly troubleshoot and maintain low voltage systems
• Read blueprints to determine how to best install and troubleshoot
• Provide maintenance, install and training for access control, fire alarm, security and other low voltage systems.
• Keep up to date information on access control, fire alarm and security systems
• Provide solutions on problematic hardware and software