Summary
Overview
Work History
Skills
Timeline
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Andrew Santiago

Brooklyn

Summary

Professional, experienced technology specialist prepared for this role. Demonstrates strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in customer service, problem-solving, and technical troubleshooting. Reliable and dependable with strong communication skills and customer-centric approach.

Overview

3
3
years of professional experience

Work History

Apple Pro

Best Buy
02.2023 - Current
  • Contributed to the successful launch of new Apple devices by participating in promotional events that generated excitement around the latest products.
  • Exceeded expectations as an individual contributor within a competitive sales environment while simultaneously supporting team efforts towards shared goals.
  • Educated customers on device usage, ensuring seamless integration into their daily lives.
  • Guided customers through software updates and troubleshooting processes patiently, ensuring they were confident about using their Apple devices.
  • Resolved technical issues for customers, resulting in increased brand loyalty and repeat business.
  • Maintained clean, organized displays to showcase Apple products effectively and attractively to customers.
  • Retained a loyal customer base by consistently delivering on promises, providing exceptional service, and always going the extra mile to address individual needs.
  • Learned through E-Trainings about Apple device's and their OS, & UI.
  • Learned how to provide educational session for Customers on their Apple Device's

Samsung Professional

Best Buy
08.2022 - 01.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked with managing all Samsung devices in our store location.
  • Knew the In's & out's of all Samsung devices from their UI, to their OS.
  • Was able to train employees & Customers on Samsung device's and their functionalities.
  • Organized and detail-oriented with a strong work ethic.

Computer Sales Associate

Best Buy
01.2022 - 07.2022
  • Contributed to a positive workplace culture through active participation in team meetings, sharing best practices with peers, and taking on additional responsibilities as needed.
  • Enhanced customer experience by offering hands-on demonstrations of various computer systems and peripherals.
  • Assisted in organizing promotional events for new product launches, creating excitement among potential buyers and driving sales growth.
  • Developed a strong knowledge base of various computer systems, components, and software applications to better assist customers in making informed decisions.
  • Increased store revenue by upselling relevant accessories and warranties to customers purchasing computers.
  • Conducted regular inventory checks to maintain accurate stock levels and ensure timely replenishment of popular items.
  • Boosted customer satisfaction by providing personalized computer recommendations based on their needs and preferences.

Skills

  • Expert troubleshooting
  • Client relationship building
  • Software installation
  • Network connectivity
  • Cross-functional support
  • Product demonstration
  • Apple product expertise
  • Teamwork
  • Customer service
  • Problem-solving

Timeline

Apple Pro

Best Buy
02.2023 - Current

Samsung Professional

Best Buy
08.2022 - 01.2023

Computer Sales Associate

Best Buy
01.2022 - 07.2022

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Andrew Santiago