Andrew Santos
San Antonio
Summary
Detailed oriented professional with 5 years of service in providing superior customer service managing teams of 35-45 partners. Expertise in effective communication, problem-solving, time management/multi-tasking and a strong team collaborator with focus on achieving optimal results. Proven track record of maintaining operational efficiency and maintaining high standards while adapting to changing needs.
Overview
13
13
years of professional experience
Work History
Radio Operator
HEB Distribution Center
San Antonio, TX
01.2021 - Current
- Managed a team of 35-45 Yard Spotters at any given time while working along Multiple Shipping/Receiving Departments.
- Operated radio communication equipment to facilitate real-time coordination among team members.
- Monitored inventory levels and coordinated replenishment requests to ensure optimal stock availability.
- Collaborated with management to streamline logistics operations and reduce turnaround times.
- Maintained an organized yard, positioning trailers in designated spaces to optimize workflow.
- Provided reliable support during peak periods, effectively managing increased workload demands.
- Displayed strong decision-making skills when prioritizing tasks according to efficiency and urgency.
- Demonstrated adaptability by adjusting priorities according to changing operational needs or schedules.
- Developed positive relationships with shipping departments and colleagues, fostering a collaborative work environment that promoted teamwork.
- Trained new radio operators on equipment usage, protocols, and best practices to ensure proficiency within the team.
Yard Spotter/Relief Driver
HEB Distribution Center
San Antonio, TX
06.2016 - 01.2021
- Operated yard tractors to transport trailers efficiently within designated areas.
- Conducted routine inspections of equipment to ensure operational safety and compliance.
- Promoted safety standards through diligent adherence to company policies and procedures.
- Delivered exceptional service quality while maintaining compliance with regulatory guidelines and safety protocols.
Warehouse Order Selector/Forklift Operator
HEB Warehouse
San Antonio, TX
05.2013 - 06.2016
- Selected and packed customer orders accurately, ensuring timely shipment and delivery.
- Operated pallet jacks and forklifts to efficiently transport inventory throughout warehouse.
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Contributed to a positive team atmosphere by maintaining a professional attitude and offering assistance to coworkers when needed.
Education
High School Diploma -
Robert E Lee
San Antonio, TXSkills
- Teamwork and collaboration
- Effective communication
- Multitasking and prioritizing
- Problem-solving
- Attention to detail
- Adaptability and flexibility
- Analytical thinking
- Self motivation
Timeline
Radio Operator
HEB Distribution Center
01.2021 - Current
Yard Spotter/Relief Driver
HEB Distribution Center
06.2016 - 01.2021
Warehouse Order Selector/Forklift Operator
HEB Warehouse
05.2013 - 06.2016
High School Diploma -
Robert E Lee