Andrew Schow
Saratoga Springs,UT
Summary
Dynamic Shift Leader with a proven track record at Quench It, excelling in team motivation and cash handling. Recognized for enhancing customer satisfaction through effective problem-solving and communication. Adept at training staff and enforcing policies, contributing to a productive and safe work environment while managing inventory efficiently.
Overview
2
2
years of professional experience
Work History
Shift Leader
Quench It
Eagle Mountain, UT
08.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Executed daily store opening procedures.
- Secured premises at closing.
Food Service Worker
Quench It
Eagle Mountain, UT
08.2023 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Participated in regular trainings to stay current on industry best practices and trends.
Busser
Garcia’s Mexican Restaurant
Idaho Falls, ID
10.2022 - 05.2023
- Ensured rapid table reset and cleanliness for new patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
- Provided support during special events, ensuring seamless operations despite increased demands.
Education
High School Diploma -
Idaho Falls High School
Idaho Falls, ID05.2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Customer service management
- Team supervision
- Staff supervision
- POS system operation
- Assigning work
- Inventory counts
- Role modeling
- Staff development
- Policy enforcement
- Professional appearance
- Client support
- Quality control assurance
- Employee relations
- Decision-making capacity
- Daily briefing facilitation
- Staff engagement
- Shift leadership
- Shift checklists
- Multitasking
- Multitasking Abilities
- Organizational skills
- Active listening
- Teamwork and collaboration
- Time management
- Task prioritization
- Relationship building
- Decision-making
Timeline
Shift Leader
Quench It
08.2024 - Current
Food Service Worker
Quench It
08.2023 - Current
Busser
Garcia’s Mexican Restaurant
10.2022 - 05.2023
High School Diploma -
Idaho Falls High School