ANDREW SCOTT
Jacksonville,FL
Overview
14
14
years of professional experience
Work History
Home Health Aide
Susan Scott
Jacksonville, FL
06.2023 - Current
- Delivered personal care and assistance with daily living activities to enhance client wellness.
- Assisted clients in managing medications and adhering to prescribed schedules.
- Monitored client health metrics and reported changes to healthcare professionals.
- Maintained clean, safe home environments for optimal client safety.
- Supported client mobility by providing transportation to appointments and errands.
- Coordinated effectively with families to meet client needs and preferences.
- Provided emotional support and companionship to promote mental well-being.
- Prepared meals and snacks according to dietary requirements.
Customer Service Representative
Citibank
Jacksonville, FL
09.2011 - 06.2023
- Resolved customer complaints promptly to promote high satisfaction levels.
- Handled inquiries, delivering reliable information on products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Maintained professionalism in stressful situations to effectively diffuse conflicts.
- Processed payments and informed customers about billing procedures and payment options.
- Utilized probing questions to identify service needs and accurately input information into systems.
- Delivered exceptional service to enhance overall customer experience.
Education
High School Diploma -
Trinity Christian Academy
Jacksonville,FL05-1985
Skills
- Personal care and health monitoring
- Medication management
- Safety and compliance
- Meal preparation and client transportation
- Customer service and support
- Technical proficiency
- Data entry and management
- Effective communication
- Time management strategies
- Problem solving and resolution
- Team collaboration
- Training and staff development
- Payment processing and credit adjustments
Striving for Excellence
- Over 30 years of direct and indirect customer service
- Constant team building and team training
Timeline
Home Health Aide
Susan Scott
06.2023 - Current
Customer Service Representative
Citibank
09.2011 - 06.2023
High School Diploma -
Trinity Christian Academy