Overview
Work History
Education
Skills
Striving for Excellence
Timeline
Generic

ANDREW SCOTT

Jacksonville,FL

Overview

14
14
years of professional experience

Work History

Home Health Aide

Susan Scott
Jacksonville, FL
06.2023 - Current
  • Delivered personal care and assistance with daily living activities to enhance client wellness.
  • Assisted clients in managing medications and adhering to prescribed schedules.
  • Monitored client health metrics and reported changes to healthcare professionals.
  • Maintained clean, safe home environments for optimal client safety.
  • Supported client mobility by providing transportation to appointments and errands.
  • Coordinated effectively with families to meet client needs and preferences.
  • Provided emotional support and companionship to promote mental well-being.
  • Prepared meals and snacks according to dietary requirements.

Customer Service Representative

Citibank
Jacksonville, FL
09.2011 - 06.2023
  • Resolved customer complaints promptly to promote high satisfaction levels.
  • Handled inquiries, delivering reliable information on products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Maintained professionalism in stressful situations to effectively diffuse conflicts.
  • Processed payments and informed customers about billing procedures and payment options.
  • Utilized probing questions to identify service needs and accurately input information into systems.
  • Delivered exceptional service to enhance overall customer experience.

Education

High School Diploma -

Trinity Christian Academy
Jacksonville,FL
05-1985

Skills

  • Personal care and health monitoring
  • Medication management
  • Safety and compliance
  • Meal preparation and client transportation
  • Customer service and support
  • Technical proficiency
  • Data entry and management
  • Effective communication
  • Time management strategies
  • Problem solving and resolution
  • Team collaboration
  • Training and staff development
  • Payment processing and credit adjustments

Striving for Excellence

  • Over 30 years of direct and indirect customer service
  • Constant team building and team training

Timeline

Home Health Aide

Susan Scott
06.2023 - Current

Customer Service Representative

Citibank
09.2011 - 06.2023

High School Diploma -

Trinity Christian Academy

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ANDREW SCOTT