Andrew Sears II
Tulsa,OK
Summary
Results-driven professional with a strong background in customer service, team leadership, and problem-solving. Committed to enhancing team performance and resolving customer issues to improve satisfaction and drive business success. In regards to Education, COVID-19 drastically put a halt on my education and in the chaos I switched gears into providing for myself.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Relief Assistant Manager
QuikTrip
Tulsa, OK
08.2021 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices to enhance team performance.
- Implemented inventory management techniques to reduce waste and optimize stock levels.
- Developed and enforced operational standards to improve efficiency across store functions.
- Resolved customer complaints effectively, enhancing overall customer satisfaction ratings.
- Collaborated with management on initiatives aimed at increasing store profitability and productivity.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Contractor's Assistant
Michael Fuller of Fuller Roofing
Tulsa, OK
05.2021 - 08.2021
- Assisted in project coordination, ensuring timely completion of tasks and adherence to client specifications.
- Streamlined workflow processes to enhance efficiency in daily operations and project execution.
- Aided in the identification of potential issues early on, allowing for proactive problem-solving measures to be taken.
- Enhanced project efficiency by providing timely and accurate assistance to the contractor in various tasks.
Server
Olive Garden Restaurant
Tulsa, OK
11.2020 - 05.2021
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed order taking and food delivery, maintaining high efficiency during peak hours.
- Trained new staff on service protocols and menu knowledge to enhance team performance.
- Collaborated with kitchen staff to ensure timely food preparation and presentation quality.
- Resolved customer complaints promptly, fostering a positive dining experience for guests.
- Implemented upselling techniques, contributing to increased revenue through enhanced guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Front End Cashier/Floor Assistant
Reasors Grocery Store
Tulsa, OK
09.2016 - 05.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balance through meticulous cash handling practices.
- Assisted in training new cashiers on operational procedures and best practices.
- Implemented improvements to checkout processes, enhancing overall efficiency and reducing wait times.
- Monitored inventory levels at the front end, alerting management of low stock situations.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
Education
No Degree - Theatre
Tulsa Community College
Tulsa, OKHigh School Diploma -
Thomas Edison Preparatory School
Tulsa05-2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Time management
- Task delegation
- Workload management
- Customer rapport
- Retail operations management
Certification
- Food Manager Training - 2026
Languages
Spanish
Professional Working
Interests
- Music
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Acting and Theater
- Dance
- Creative Writing
- Gym Workouts
- Martial Arts
- High-Intensity Interval Training
- Mindfulness Practices
- Swimming
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Relief Assistant Manager
QuikTrip
08.2021 - Current
Contractor's Assistant
Michael Fuller of Fuller Roofing
05.2021 - 08.2021
Server
Olive Garden Restaurant
11.2020 - 05.2021
Front End Cashier/Floor Assistant
Reasors Grocery Store
09.2016 - 05.2021
No Degree - Theatre
Tulsa Community College
High School Diploma -
Thomas Edison Preparatory School