Esther Herrera
ASSISTANT MANAGER
Austin,TX
Summary
Personable and organized professional with a talent for customer service and team collaboration. Proven ability to manage daily tasks and customer interactions in a fast-paced retail environment. Ready to drive customer satisfaction and operational efficiency through proactive support and hands-on assistance. Experienced in enhancing store appearance and delivering fast, friendly service, ensuring a positive shopping experience.
Overview
1
1
year of professional experience
Work History
RELIEF ASSISTANT MANAGER
Quiktrak
08.2013 - 03.2014
- Assisted in managing daily operations to ensure efficient workflow and customer satisfaction.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Provided hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Sales Associate
JCPenney
08.2013 - 02.2014
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
- Addressed customer inquiries and resolved issues promptly, fostering positive relationships.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Engaged with customers to build rapport and loyalty.
Education
GED -
Austin Community College
Austin, Texas, TX06-1994
Skills
- Customer service
- Team collaboration
- Sales techniques
- Communication skills
- Cash handling
- Problem solving
- Inventory management
Languages
English
Native or Bilingual
Timeline
RELIEF ASSISTANT MANAGER
Quiktrak
08.2013 - 03.2014
Sales Associate
JCPenney
08.2013 - 02.2014
GED -
Austin Community College