Andrew Seibel
Summary
Experienced Financial Client Operations Associate and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Management Operations
Broadridge Financial Solutions
Raleigh, NC And Newark, NJ
03.2021 - Current
- Manage a portfolio of $73M across 13 multinational client relationships
- Executed $475K in revenue during one fiscal quarter
- Provide tailored data metric reporting, identifying KPIs, SLAs, and risk indicators to senior management
- Lead Expanded Scope of Service and Statement of Work project management and delegation
- Identify client needs and concerns, providing proactive resolution and remaining informed on industry trends
- Lead Business and Executive Governance Committee meetings with senior client management
- Liaise with Implementation, Legal, Pricing, and Marketing departments
- Harness Microsoft Suite, internal applications and PowerBi for advanced interactive reporting
Customer Service Representative
Olympic Holidays
London, UK
07.2020 - 09.2020
- Provide superior conflict resolution for hundreds of customers
- Extensively investigate complaint cases and liaise with internal departments and third-party partners
- Provided thorough data entry for case reporting
- Increased efficiencies in client communication
- Executed work while complying with GDPR in case handling and communications
Assistant to the Front Office and the Development Outreach Communications Office
U.S. Department of State & USAID
07.2018 - 09.2018
- Enhance communications and relations with offices of foreign and local governments, agencies, and organizations
- Introduce creative and innovative solutions and adaptability to improve daily US government operations
- Complete adherence to 12 FAM 540 (Sensitive but Unclassified Information)
- Author of USAID Mission to Jamaica's weekly newsletter to all Latin American and Caribbean (LAC) region missions and the LAC regional bureau in D.C,
- Revitalize a new USAID Contact Database for USAID/Jamaica
- Plan and execute a high-profile government reception held at the U.S. Ambassadors official residence
Education
Bachelor of Arts With Honours - International Management
University of Hertfordshire
Hatfield, UKBachelor of Science - International Business And Supply Chain Management
University of North Carolina At Wilmington
Wilmington, NCSkills
- Performance Tracking
- Client Relationship Building
- Attention to detail
- Time management
- Interpersonal skills
- Goal-oriented mindset
- Team collaboration
- Data analysis
- Adaptability and flexibility
- Problem-solving abilities
- Customer service orientation
- Excellent communication
- Technical proficiency
- Conflict resolution
- Project management
- Critical Thinking
- Cost Calculations
- Contract Negotiation
- Price Analysis
- Cost Evaluation
- Data Verification
- Financial Analysis
- Workplace Training
- Documentation
- Relationship Building
- Decision-Making
- Client Relations
Certification
Certificate of Recognition from the U.S, Agency for International Development
Certificate of Recognition from the U.S. Department of State
Languages
English
Native or Bilingual
Spanish
Limited Working
Software
Microsoft Office Suite
PowerBI
Adobe Photoshop
Adobe Lightroom
Affiliations
- Travel
- Photography
- Networking
Timeline
Client Management Operations
Broadridge Financial Solutions
03.2021 - Current
Customer Service Representative
Olympic Holidays
07.2020 - 09.2020
Assistant to the Front Office and the Development Outreach Communications Office
U.S. Department of State & USAID
07.2018 - 09.2018
Bachelor of Arts With Honours - International Management
University of Hertfordshire
Bachelor of Science - International Business And Supply Chain Management
University of North Carolina At Wilmington