Andrew Sellman Jr
WOODBRIDGE,VA
Summary
A dependable & flexible self-starter with more than 5 years of experience in fast-paced government organizations. Supports day-to-day security operations by anticipating the needs and business objectives of upper management. Provides top-tier customer service and eliminates clerical discrepancies by communicating effectively both in writing and in-person. Creates win-win solutions that improve effectiveness and increase production through diligent collaboration across departments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Building Maintenance Worker
Mister Kleen Maintenance Company
Alexandria, VA
11.2021 - Current
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Responded to emergency cleaning requests to meet client expectations.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Training Specialist
Walter Reed National Military Medical Center
Bethesda, Maryland
08.2019 - 10.2020
- Tracked attendees, participation and understanding of course material.
- Evaluated and communicated trainee participation and performance in reports to management.
- Identified and communicated to management regarding areas needing additional training.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Prepared reports to track employee progress and recruitment needs for future training.
- Coordinated training session logistics by preparing equipment and securing facilities.
Customer Service Representative
Professional Warranty Service Corporation
Chantilly, VA
05.2018 - 06.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Office Assistant
Wilson Technologies
Washington, DC
03.2017 - 03.2018
- Answered phone calls and welcomed visitors to office.
- Identified undeliverable mail and applied markups to return to sender.
- Applied appropriate postage to outgoing mail using postage machine or mailing labels.
- Organized and monitored mail supplies and general office supplies for mailroom.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Weighed items using electronic scale to calculate shipping costs.
- Placed letters in individual mail slots for internal staff pickup.
- Delivered mail by dropping off to recipients within organization.
- Documented logs of postage charges and organized receipts.
- Loaded mail into cart to prepare for interdepartmental delivery route.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Education
High School Diploma -
Bowie High School
Bowie, MD05.1999
Skills
- Security Administration
- Team Collaboration
- Customer Service
- Presentation Design
- Scheduling & Calendar Management
- Database Management
- Operations & Logistics Planning
- OPSEC
- Records Management
- Written & Verbal Communication
- Microsoft Office Suite
- Share Point
- Problem Solving
Certification
- Introduction to Information Security (09/2020 - Present)
- OPSEC Awareness for Military Members, DoD Employees & Contractors (09/2020 - Present)
- Unauthorized Disclosure of Classified Information for DoD & Industry (09/2020 - Present)
- Operations Security Fundamentals (09/2020 - Present)
Timeline
Building Maintenance Worker
Mister Kleen Maintenance Company
11.2021 - Current
Training Specialist
Walter Reed National Military Medical Center
08.2019 - 10.2020
Customer Service Representative
Professional Warranty Service Corporation
05.2018 - 06.2019
Office Assistant
Wilson Technologies
03.2017 - 03.2018
High School Diploma -
Bowie High School