Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Timeline
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Andrew Shapiro

New York

Summary

Customer-focused Counter Service Officer with proven ability to manage diverse customer interactions professionally. Strong multitasking and communication skills enhance service delivery in fast-paced environments. Demonstrated success in problem-solving and team collaboration, contributing to improved customer satisfaction.

Overview

16
16
years of professional experience

Work History

Counter Service

Maman- UWS
New York
08.2025 - Current
  • Ensured guest hospitality and quality customer service during peak times.
    Streamlined management of POS interface to enhance transaction efficiency.
    Executed precise money handling practices under high-pressure conditions.
  • Responsible for opening and closing store, ensuring compliance with HSA cleaning standards

Social Media Manager

Fordham Lincoln Center Arts
Manhattan
11.2023 - Current
  • Runs official Instagram account for department of Theatre and Visual Arts
  • Manages posts, follow count, stories, etc
  • Designs posts for account for promotional events, informational, and entertainment content

Resident Coordinator

Jazz Arts Collective Summer Workshop
Manhattan
07.2022 - Current
  • Showcased advanced musicianship, promoting teamwork with fellow musicians and guiding students in leadership roles
  • Led student excursions around the city to different activities, like jazz clubs, jam sessions, the Met Opera, etc.
  • Oversaw classroom management for instructors while assisting in teaching sessions.
    Coordinated evening excursions to foster student interaction and learning.
    Executed events aimed at enriching student life and community engagement.
    Contributed to multiple group combo bands, promoting collaborative musicianship.

Freelance Jazz Musician

Freelance Jazz Musician
New York
02.2018 - Current
  • Performed at diverse bars, clubs, and venues across NYC and New England, including Burlington Jazz, 54 Below, Nublu, Carnegie Hall, Green Room 42
  • Collaborated and assisted artists including Ted Nash, Allison Miller, and Walter Blanding.
    Engaged with musicians such as Mimi Jones, Gary Smulyan, and Brandon Lee.
    Partnered with diverse artists to enhance creative projects.

Music Director/coordinator

Music Director/coordinator
New York
02.2018 - Current
  • Worked at Columbia University MFA and Fordham University LC throughout their mainstage season
  • Taught music to cast while collaborating with the director, stage manager, and other designers.

Working Actor

Working Actor
New York
07.2009 - Current
  • Disciplined in vocal and movement trainings taught by working professionals such as Tina Benko, Destiny Lilly, May Adrales, Tonya Pinkins, Andrea Haring, and More for 4+ years

Theatre ambassador and Box Office Associate

Fordham Lincoln Center Arts
Manhattan
11.2023 - 05.2025
  • Conducted auditions for theatre program, identifying and selecting promising candidates.
    Participated as panelist in Q&As, engaging with audiences and sharing expertise.
    Acted as departmental representative, promoting initiatives and enhancing visibility.
  • Facilitates ticketing operations for mainstage productions, comp tickets, and customer services.

Office Administrator (remote)

Dracut Counseling Professionals
Dracut
03.2021 - 06.2024
  • Streamlined scheduling process for intake appointments of over 200 clients.
    Collaborated with clinicians to align on scheduling times and operational hours.
  • Convey insurance, other sensitive information, and billing information to potential clients through phone and email communication.

Education

Bachelor of Arts (B.A.) - Theatre performance and music

Fordham University
Manhattan, NY
05.2025

Music

Juilliard Evening Division
Manhattan, NY

Skills

  • Woodwind instruments (saxophone, flute, clarinet)
  • Google Drive
  • Mac OS
  • Microsoft Office
  • Canva
  • Instagram marketing
  • Presentation skills
  • Alexander technique
  • Customer service

Websites

Accomplishments

  • Poetry Out Loud State Champion (MA, 2nd place)
  • Best youth actor nominee at New Hampshire Theatre Awards (2019)
  • Fordham Theatre Scholarship Recipient (2021- Present)

References

References available upon request.

Timeline

Counter Service

Maman- UWS
08.2025 - Current

Social Media Manager

Fordham Lincoln Center Arts
11.2023 - Current

Theatre ambassador and Box Office Associate

Fordham Lincoln Center Arts
11.2023 - 05.2025

Resident Coordinator

Jazz Arts Collective Summer Workshop
07.2022 - Current

Office Administrator (remote)

Dracut Counseling Professionals
03.2021 - 06.2024

Freelance Jazz Musician

Freelance Jazz Musician
02.2018 - Current

Music Director/coordinator

Music Director/coordinator
02.2018 - Current

Working Actor

Working Actor
07.2009 - Current

Bachelor of Arts (B.A.) - Theatre performance and music

Fordham University

Music

Juilliard Evening Division

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