Andrew Shaw
Hershey Creamery Company
Canastota,NY
24
years of professional experience
Results-driven Branch Manager with a proven track record in enhancing operational efficiency and customer satisfaction. Expertise in team building and decision-making, consistently achieving branch targets and driving revenue growth.
Work History
Branch Manager
24 Years 4 Months- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Monitored branch performance against key performance indicators and took corrective actions to ensure objectives were met.
- Managed team performance through targeted coaching and development strategies.
- Developed training programs to enhance team skills and promote a culture of continuous improvement.
- Enhanced customer service protocols to elevate client satisfaction and retention rates.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Analyzed sales data to inform strategic decision-making and drive revenue growth.
- Collaborated with cross-functional teams to execute marketing campaigns, increasing product visibility in the market.
- Oversaw budgeting processes, ensuring alignment with strategic business objectives.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Led operational efficiency initiatives, resulting in improved workflow and reduced processing times.
Education
Associate of Business Administration - Bussiness Administration
Skills
Branch operations management
Branch sales strategy
Sales performance analysis
Revenue forecasting
Customer relationships
Customer service
Decision-making
Coaching
Team building
Relationship management
Attention to detail
Time management
Interviewing and hiring
Work ethic
Accomplishments
- Grew new accounts 125% TIGIP average for the Year.
- Signed the #1 dealer in the company Syracuse University that generated $354,000 in there first 6 months.
- Supervised team of 15 staff members
- Increased monthly revenue 60% through implementation of strategic initiatives.
Timeline
Branch Manager
Hershey Creamery Company
02.2002 - 06.2026Read More
Morrisville State College
Associate of Business Administration from Bussiness Administration
Read More
Ranked #1 Branch in Sales Achievements
I achieved the highest Objective out of 38 branches in 2025. The Signing of Colleges and dining halls strategically, helped other branches company wide to follow suit.