Summary
Overview
Work History
Education
Skills
Certification
Coursework
Timeline
Generic

Andrew S. Hurst

Dayton,OH

Summary

Experienced with providing reliable tech support and enhancing user experience. Utilizes strong troubleshooting skills to resolve technical issues efficiently. Knowledge of team collaboration and adaptability ensures effective performance in dynamic environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

PC Tech

Stellar Innovations
01.2022 - Current
  • Maintaining and repairing equipment, troubleshooting a variety of computer issues such as internal hardware/ software, printers, network and phone issues
  • Setting up computer security measures, promoting OPSEC and delivering training, offering technical support on-site, via phone or email
  • TSFO/ VTC conference room support
  • Reviewing and verifying tickets that need escalation, submitting software and hardware tickets
  • Manage appointment scheduler for users, distributing and coordinating workload appropriately to the team
  • Inventorying and accountability for variety of hardware for in and out-processing and users desk, re-imaging laptops for distribution
  • Preparation, sanitization, and verification of hardware that is expired for DRMO
  • Increased digital literacy among peers, teaching basic computer skills.

Systems Analyst

Stellar Innovations
03.2022 - 09.2022
  • Promoted into fighter, bomber wing as the Primary onsite support
  • Heavily worked with HP troubleshooting and updating printers
  • Maintaining or repairing equipment, Troubleshooting a variety of computer issues
  • Setting up computer security measures, offering technical support on-site or via phone or email
  • Manage, schedule and document work using our service desk tools
  • Inventory variety of hardware for in and out-processing

Mortar PLT SGT

Army National Guard
06.2013 - Current
  • Company Overview: Active DoD Security Clearance
  • Joint NATO operations in Hungary Brave Warrior 2017
  • Internationally representing US Forces with the 2nd 107th Cav as in Hungary – multinational Joint Task force
  • Data management/ logistical support for mortar teams and Lean 6 Sigma training
  • Deployed to Middle East (2018-2020) Operation Spartan Shield, Deployed to Iraq 2022-2023 OIR
  • Provide Security for FOB and forward elements
  • 30 hours Guardian Angel Training (No Cert) 40 hours defensive driving training (No Cert), EO Representative
  • 80 hours training with State and Special Forces for identifying internal and external threats
  • Developed SOP’s for VIP’s and HVT’s for travel to and from OBJ to Base
  • Completed 25 successful PSD along with 12 Ground Movement Team missions in the red, yellow, and green zones
  • Successfully completed 3, 100 percent asset recovery missions with no loss to personnel or equipment
  • Provided and developed base defense operations for FOB and Airbase stations
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Basic leadership course and Advanced Leadership Course completed
  • Active DoD Security Clearance

Intern LEVEL III Technician

Leidos
06.2018 - 08.2018
  • Support the IT team in maintaining hardware, software, and other systems
  • Upgrade and installation of IT systems and services ensuring coordination with Cyber Security Specialist
  • Assist with troubleshooting issues and provide technical support virtually
  • Complete daily help desk tickets
  • Set up new user desk stations
  • Re-image machines and diagnose hardware problems

Education

Associate of Applied Science - Computer Information Systems/Network Engineering

Sinclair Community College
Dayton, Ohio
08.2021

Skills

  • Data entry

  • Hardware troubleshooting

  • Computer networking

  • Task prioritization

  • Technical troubleshooting

  • Database management

  • Networking basics

  • Personnel supervision

  • Equipment setup

  • Help desk experience

  • Verbal communication

  • Friendly, positive attitude

  • Customer service

Certification

  • Active DoD Secret Security Clearance
  • Basic Engineering Drawing Interpretation, 08/01/14

Coursework

  • Intro Operating Systems
  • Info System Analysis & Design
  • Introduction to Networks
  • Database Management
  • Routing & Switching Essentials
  • Scaling Networks
  • Connecting Networks
  • Network Security
  • Intro to Software Apps (Microsoft Office 2016)
  • A+ Hardware/Software
  • Active Directory
  • Power Shell

Timeline

Systems Analyst

Stellar Innovations
03.2022 - 09.2022

PC Tech

Stellar Innovations
01.2022 - Current

Intern LEVEL III Technician

Leidos
06.2018 - 08.2018

Mortar PLT SGT

Army National Guard
06.2013 - Current

Associate of Applied Science - Computer Information Systems/Network Engineering

Sinclair Community College

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Andrew S. Hurst