Joel Leon
Port Saint Lucie
Summary
Motivated and well-rounded individual with technical hardware traits, Home Inspector expertise and professional customer service building skills. Seeking a challenging and rewarding position where my education and skills can directly contribute to the growth and success of the company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lifecycle Deployment/PC Image Tech
Beacon Hill/Cleveland Clinic
01.2024 - Current
- Deployed new computer builds to each workstation in the office to maintain drivers and programs that need to be installed on the new build.
- Documented all service activities including problem identification, resolution steps taken, and final outcomes.
- Assisted in the setup of new workstations for employees, ensuring proper installation of software applications and network connectivity.
- Maintained inventory of spare parts and equipment needed for repairs or replacements.
- Diagnosed network connectivity issues using tools like ping tests or IP configuration checks.
- Image and Reimage desktop computers Systems
Computer Repair Technician
REVELATION TECHNOLOGIES. Inc
12.2020 - Current
- Installed, backed up, cloned operating systems.
- VHS to DVD transfer to digital.
- Diagnosed and repaired hardware and software issues on a wide range of computer systems and peripherals.
- Provided technical support to clients in person and remotely.
- Assembled, configured, and upgraded computer systems.
- Installed, configured, and maintained operating systems, software applications, and drivers.
- Conducted thorough hardware and software testing.
- Provided comprehensive training and guidance to clients on using computer hardware and software effectively.
- Researched and recommended hardware and software upgrades to enhance system performance and security.
- Developed and implemented data backup and recovery plans.
- Resolved complex technical issues involving network connectivity, viruses, malware, and data loss.
- Maintained current knowledge of industry trends and best practices.
- Installed and configured wired and wireless networks.
- Performed hardware and software upgrades for businesses.
Inventory Specialist
Robert Half
06.2023 - 12.2023
- Implemented an efficient system for receiving, organizing, and shelving new merchandise.
- Collaborated with the purchasing department to ensure optimal stock levels based on sales trends.
- Utilized inventory management software to track product movement, monitor stock levels, and generate reports.
- Coordinated with vendors to resolve any issues related to shipments or damaged goods.
- Performed regular cycle counts to verify physical inventory matches system records.
Cell Phone Repair Technician Seasonal
HIGH TECH repair services
11.2021 - 12.2021
- Repaired iPhones.
- Repaired Androids.
- Repaired laptops and desktops. .
- Troubleshoot smart devices hardware and software for malfunctions.
- Worked with Ticketing Systems
Apprentice Home Inspector
Inspectapropery. Inc
08.2013 - 12.2021
- Checked electrical outlets to make sure they are in working order such as reverse polarity and open grounds.
- Inspected roofs for exposed nail heads, leaks or other visible problems.
- Inspected crawlspaces for broken duct work and make sure tie downs are secured.
- Explored attic to check trusses air ducts.
- 4 point Inspection: Electrical, Roofing, Plumbing, HVAC.
IT Assistant and Peer Mentor
employU, Inc
08.2020 - 07.2021
- Provided excellent customer service to resolve technical issues.
- Completed assigned data entry requests and tasks within required time frames.
- Utilized customized CRM interface to input information data.
- Taught tech skills to high school students and young adults with special needs.
- Refreshed and updated office laptops.
Cell Phone Repair Technician
iFixAndRepair
06.2020 - 07.2020
- Repaired/Troubleshoot iPhone/Androids.
- Repaired/Troubleshoot laptop and desktops.
- Provided Customer Service.
Target Tech Associate
Target
11.2019 - 01.2020
- Worked in electronics department to provide customers with exceptional customer service that involves technology.
- Utilized handheld technology to locate specific merchandise for customers.
- Assisted customers in making educated choices relating to their technology needs.
- Maintained a clean and organized sales floor, ensuring merchandise is properly displayed and stocked.
- Resolved customer complaints or concerns promptly.
- Collaborated with team members to achieve sales goals.
Education
15 years of IT experience - Information Technology
Indian River State College
Fort Pierce, FL06.2025
High school diploma - undefined
New Hope Academy
Palm City, FL05.2015
Skills
- Stocking
- Excellent Public speaking skills
- CRM software
- Android
- Detailed oriented and organizational skills
- Bilingual Spanish
- Sales
- Software troubleshooting
- Customer support
- Appointment scheduling
- Desktop support
- Microsoft Excel
- Computer skills
- Remote Access Software
- Windows
- POS
- ServiceNow
- Operating systems
- Mentoring
- Raspberry Pie OS Installs
- Help desk
- Data entry
- Linux
- IOS
- Microsoft Office
- Network Support
- Mac OS
- Computer operation
- Technical support
- Computer Hardware
- Customer service
- Software Testing
- Active Directory
- IT management
- Working with people with disabilities
- User Interface (UI)
- Computer networking
- LAN
Certification
- CompTIA Linux+
- Driver's License
Languages
English - Fluent
Spanish - Fluent
Section name
Authorized to work in the US for any employer
Timeline
Lifecycle Deployment/PC Image Tech
Beacon Hill/Cleveland Clinic
01.2024 - Current
Inventory Specialist
Robert Half
06.2023 - 12.2023
Cell Phone Repair Technician Seasonal
HIGH TECH repair services
11.2021 - 12.2021
Computer Repair Technician
REVELATION TECHNOLOGIES. Inc
12.2020 - Current
IT Assistant and Peer Mentor
employU, Inc
08.2020 - 07.2021
Cell Phone Repair Technician
iFixAndRepair
06.2020 - 07.2020
Target Tech Associate
Target
11.2019 - 01.2020
Apprentice Home Inspector
Inspectapropery. Inc
08.2013 - 12.2021
High school diploma - undefined
New Hope Academy
15 years of IT experience - Information Technology
Indian River State College
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