Charles Jonayon
Lyndhurst,OH
Summary
Forward thinking IT professional embarking on a career into the information technology industry. Effective collaborator and communicator possessing customer service, leadership, and problem-solving skills. Highly motivated to learn and master new technologies. Able to apply customer service concepts into the IT field to improve user experience for clients, and employees.
Overview
2
2
years of professional experience
Work History
Lifecycle Deployment Technician
University Hospitals
04.2024 - Current
- Tracking and managing inventory of hardware assets, including serial numbers, specifications, and locations, using asset management software or databases.
- Providing technical support and assistance to end-users during hardware deployments, including troubleshooting hardware-related problems and answering questions about usage and maintenance.
- Conducting tests and quality checks on deployed hardware to ensure it meets performance standards and is free from defects or issues.
Lifecycle Deployment Technician
Cleveland Clinic
11.2023 - 04.2024
- Responsible for deploying IT equipment such as computers, laptops, and software applications.
- Configuring and testing IT equipment to ensure that it functions properly and meets quality standards. This may involve installing operating systems, software applications, security patches, and updates, as well as performing hardware diagnostics and troubleshooting.
- Updated asset management system to reflect work performed, monitored daily activity, installed and maintained PC hardware and handled other administrative duties.
Technical Lead
University Hospitals
01.2022 - 10.2023
- Contract work for UH Health Systems' Epic Implementation. Experienced in all 4 phases of the project's 2 year engagement. Managed technicians and provided hands-on support as needed during:
- Inventory (documenting current state hardware and mapping hardware floorplan using Vizio.)
- Deployment (stock management, installation of drivers & troubleshooting, documenting deployment in Sharepoint.)
- Technical Dress Rehearsal (via Epic EMR hardware testing to ensure new and existing hardware functions in Epic environment.)
- Go-Live support
Education
Associate of Applied Science - Cybersecurity
Southern New Hampshire University
Hooksett, NH06.2026
Certificate of Completion - Information Technology And Security Administration
MyComputerCareer.com / TechSkills
Indianapolis, IN06.2022
High School Diploma -
Charles F Brush High School
Lyndhurst, OH06.2014
Skills
- Team Management
- Multitasking and task prioritizing
- Customer Service
- Identifying and resolving technical issues
- Software Installation
- Data Management
- Office 365
- End User support
- Epic Systems
- Technical Support
- Quality Assurance
- Computer Hardware Installation
- Software Installation
Timeline
Lifecycle Deployment Technician
University Hospitals
04.2024 - Current
Lifecycle Deployment Technician
Cleveland Clinic
11.2023 - 04.2024
Technical Lead
University Hospitals
01.2022 - 10.2023
Associate of Applied Science - Cybersecurity
Southern New Hampshire University
Certificate of Completion - Information Technology And Security Administration
MyComputerCareer.com / TechSkills
High School Diploma -
Charles F Brush High School