Andrew Simmons

• Assist clinical managers with upgrades and changes to clinical spaces.
• Identified needs to provide solutions within the limits of policy, budget, and available infrastructure.
• Configure, deploy, troubleshoot, move, upgrade, and decommission end user communication systems and peripherals.
• Add users and computers to active directory groups as needed.
• Devices: Laptops, PCs, Thin Client Workstations, Workstation on Wheels, Label Printers, Multi Function Printers(Lexmark and Ricoh), iPhones, Barcode Scanners, Document Scanners, Radiology and Standard Monitors, Cisco IP Phones
• Cherewell ticket and asset management software
• UMS Thin Client Manager
• Microsoft Endpoint Manager
• Intune/MDM
• Install clinical apps as needed
• Microsoft Configuration Manager
• Provided on-site and remote technical support to users.
• Installed new hardware and software, patched systems, and configured settings.
• Delivered exceptional customer service while addressing urgent technical issues via phone, email, or in-person support channels.
• Reduced downtime by proactively maintaining hardware, software, and network components.
• Created user accounts and assigned permissions.
• Coordinated with vendors to obtain necessary components and maintain smooth operations.

IU Health Consultant - Description same as IU Health FTE above

• On site desktop support for Operation Allies Welcome.
• Set up Information systems for temporary clinical space.
• Enhanced user productivity, training employees on the use of new applications and system features.
• Collaborate with Army communications personnel to trouble-shoot network issues.
• Configure user laptops with apps, O365, and security policies.