Ambrose Wright
Springfield,Illinois
Summary
Highly knowledgeable Information Services Specialist with a lengthy background in managing IT services and implementing technology solutions. Skilled in troubleshooting, system administration, and data analysis to improve business operations. In previous roles, have positively impacted efficiency by streamlining processes and introducing innovative strategies. Possess strong leadership abilities, critical thinking skills, and commitment to continuous professional development.
Overview
7
7
years of professional experience
Work History
Information Services Specialist
Legislative Information System
Springfield, IL
10.2023 - Current
- Legislative Information Systems (LIS) is apart of the legislative branch of the IL government.
- LIS is responsible for a vast majority of the applications used by the legislative agencies of the State of IL. LIS creates these applications & provides troubleshooting help to any agencies using said application.
- LIS is also responsible for the network upkeep of multiple agencies that full under the legislative branch of IL state government.
- Assistance is not limited to just agencies but the general public as well.
- Provide technical support for the House General Assembly when they are in session. Due to this working long hours and being on call is very common.
- Managing information requests and provided timely support to users.
- Managing profile changes such as user roles, name changes, user removal, and system login issues.
- Coordinating system updates and ensuring software functionality across departments.
- Assisting in training new staff on information management tools and processes.
- Resolving technical issues by troubleshooting system malfunctions effectively.
- Developed user guides for software applications to enhance user understanding.
- Installed, configured and maintained computer systems and networks, including servers, routers and other network devices.
- Since I have joined the team I have personally been responsible for 3 different applications used by several different agencies. I am the sole point of contact for these agencies and any issues they might come across are communicated to me for a quick and easy resolution.
Internet Support Specialist
State Farm Mutual Automobile Insurance Company
Bloomington, Illinois
10.2021 - 10.2023
- During an average work day I assist between 40-60 customers and or business partners with both technical and navigational issues they may face when accessing Statefarm products and services online.
- Assisting with hardware & software issues that our customers and business partners are presented with via phone, email, and chat.
- This is a call center environment all done from home or in office where the ability to be versatile is everything.
- Customer interactions are a big part of State Farm, due to this being able to quickly and courteously assist a customer with an issue and receiving customer compliments is tracked. I am proud to say once I joined the team I lead our numbers in customer compliments.
- I have been praised by my previous supervisors and trainers for my ability to retain the knowledge I learn in a short amount of time and translate it to awesome customer experiences.
- Resolved technical issues related to online services and account access.
- Provided training to new representatives on system navigation and customer interactions.
- Documented customer interactions in the company database to track customer requests and service resolutions for future reference.
Claims Adjuster
State Farm Mutual Automobile Insurance Company
Bloomington, Illinois
12.2018 - 10.2021
- Offered strong customer service skills, keeping customers satisfied.
- On several occasions involved in the training of new hires and had presentations allowing me to get comfortable with Microsoft Office products (Word, Excel, Power Point).
- Resolved claims disputes, requests for clarification, and appeals in an efficient and timely manner.
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.
Education
High School - undefined
Springfield High School
Springfield, Illinois07.2017
Cisco Routing and Switching
Capital Area Career Center
Springfield, Illinois07.2017
Skills
- Microsoft Office Products
- Customer service
- Communication skills
- Organizational skills
- Telecommunication
- Software/Hardware Troubleshooting
- Remote Access Software
Certificate of Completion
The following certificates of completion have been earned through Udemy Business:
- Software Engineering 101: Plan & Execute Better Software
- Visual Studio Code for Developers 2025: Beginner to Advanced
Timeline
Information Services Specialist
Legislative Information System
10.2023 - Current
Internet Support Specialist
State Farm Mutual Automobile Insurance Company
10.2021 - 10.2023
Claims Adjuster
State Farm Mutual Automobile Insurance Company
12.2018 - 10.2021
High School - undefined
Springfield High School
Cisco Routing and Switching
Capital Area Career Center