Amanda Ashley
Customer Service Manager
Efland,NC
Summary
Client service professional with proven track record in enhancing client satisfaction and fostering strong relationships. Skilled in resolving issues, managing multiple priorities, and adapting to changing requirements. Known for collaborative teamwork, effective communication, and delivering impactful results. Reliable and adaptable with talent for understanding client needs and delivering exceptional service.
Overview
11
11
years of professional experience
Work History
Client Services Specialist
Fuller Dental Practice
01.2021 - 09.2025
- Operated a multi-line phone system by confirming and scheduling 100+ appointments per day, ensuring a proper flow of schedule.
- Coordinated schedules for a team of 7 doctors & 12 hygienists.
- Worked directly with the patients to discuss treatment plans, billing and collections.
- Supported clinical staff by filing, faxing, calling in prescriptions, and making copies. Developed and maintained procedure and documentations.
- Verified patient insurance coverage, accuracy of billing and treatment that was provided.
- Maintained a clean and organized working area and waiting room.
- Helped large volume of customers everyday with positive attitude and a focus on customer satisfaction.
Customer Service Supervisor
Harmony Animal Hospital
12.2019 - 12.2021
- Maintained appropriate schedules including daily meetings, training sessions, and breaks ensuring proper staffing and appropriate availability among staff.
- Operated a multi-line phone system to answer over 100 calls daily regarding customer questions and concerns as well as scheduling needed appointments.
- Lead and supervised a team of between 10-15 employees providing feedback and corrections as needed.
- Set and monitored training goals for new and existing employees to promote excellent customer service across all team members.
- Coordinated and presented bi-weekly team meetings to discuss policy updates, assess goals, and discuss any areas that need improvement.
- Monitored incoming email requests in relation to appointments, prescription requests, and client concerns.
- Processed client invoice and payments totaling $15,000- $23,000 daily.
- Followed up with clients regarding unpaid invoices to collect money owed.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Customer Service Manager
Green Beagle Lodge
06.2014 - 12.2019
- Created daily schedules for front office staff to ensure proper staffing ratios for each task.
- Trained new staff members on company policies and proper procedures.
- Provided tours to new and prospective clients.
- Scheduled clients for boarding, daycare, grooming, and training services.
- Maintained accurate reports regarding feeding, medication, and special care instructions for each animal ensuring personalized care for their individual needs.
- Provided daily care including feeding, medicating, and cleaning each animal as needed.
- Processed nightly reports for payments totaling $5000-$7000 daily as well as closing and balancing cash drawers nightly.
- Deescalated upset clients to determine their areas of concern and resolve customer complaints in a professional manner.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
High School Diploma -
Athens Drive
05.2001 -
Skills
- Avimark Software
- Carolina Pay Pros Software
- PetExec Software
- Dentrix Ascend Software
- HCM To Go Software
- Microsoft Office products
- Typing Skills: 70 WPM
- Experience in making employee schedules
- Compassionate and empathetic when dealing with patients and families
- Strong telephone and communication skills
Timeline
Client Services Specialist
Fuller Dental Practice
01.2021 - 09.2025
Customer Service Supervisor
Harmony Animal Hospital
12.2019 - 12.2021
Customer Service Manager
Green Beagle Lodge
06.2014 - 12.2019
High School Diploma -
Athens Drive
05.2001 -