Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ellie Howard

Vancouver

Summary

Hardworking and focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

9
9
years of professional experience

Work History

Client Service Representative

East Padden Animal Hospital
Vancouver
04.2021 - Current
  • Researched solutions using available resources including internal databases and external sources.
  • Provided customer service support to clients in a timely and efficient manner.
  • Escalated complex customer inquiries to supervisors when necessary.

* Manage diverse doctor schedules; enhance clinic efficiency; proficient in AviMark software.

  • Assist in scheduling for 15 doctors; improve appointment flow; apply critical thinking
  • Navigate fast-paced environment; solve scheduling conflicts; utilize strong typing skills.

* Provided compassionate support to pet owners, enhancing client relationships and fostering a welcoming environment.

  • Streamlined appointment scheduling processes, leading to reduced wait times and improved client satisfaction
  • Maintained accurate patient records and billing information, ensuring compliance with industry standards and enhancing operational efficiency.

East Padden Animal Hospital
Vancouver
04.2021 - Current
  • Manage diverse doctor schedules; enhance clinic efficiency; proficient in AviMark software.
  • Assist in scheduling for 15 doctors; improve appointment flow; apply critical thinking.
  • Navigate fast-paced environment; solve scheduling conflicts; utilize strong typing skills.
  • Provided compassionate support to pet owners, enhancing client relationships and fostering a welcoming environment.
  • Streamlined appointment scheduling processes, leading to reduced wait times and improved client satisfaction.
  • Maintained accurate patient records and billing information, ensuring compliance with industry standards and enhancing operational efficiency.

Shift Leader

Skippers
Vancouver
11.2019 - 03.2021
  • Implemented solutions or resolved credit issues with customers.
  • Reviewed accounts daily to determine the areas in need of improvement and strategies for correcting faults.
  • Resolved or escalated business problems to keep operations moving smoothly.
  • Consulted with owners to provide guidance on best practices and business operations.
  • Followed established guidelines and procedures.
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

Private Nanny

Gentleman Family
Vancouver
06.2019 - 09.2019
  • Assisted school-age children with homework, including reading and writing assignments.
  • Cared for the needs of children, enforcing rules governing the safety and conduct of children.
  • Conducted fun, engaging, and age-appropriate activities.
  • Helped around the house with kitchen clean-ups, general tidying, and family laundry.
  • Prepared food and fed children lunch and snacks.
  • Provided care for young children with Autism.

Assistant Teacher

Step Up The Fun Daycare
Vancouver
08.2016 - 06.2019
  • Enforced school rules for optimal child health, safety, and education.
  • Implemented approved lesson plans and daily classroom schedules to meet teaching targets.
  • Cleaned and organized classroom to encourage creativity, exploration, and good decision-making in children.
  • Interacted with Early Achievers and WA State.

Assistant Manager

GMC Properties
Vancouver
03.2018 - 12.2018
  • Inspected properties and coordinated smooth turn-overs to prepare for new residents.
  • Adhered to fair housing standards to avoid any legal issues and prevent discriminatory practices.
  • Efficiently handled administrative work to smooth new resident move-in processes.
  • Coordinated administrative processes for consistent handling of paperwork, credit checks, and rent collection.
  • Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance.

Education

High School Diploma -

Capital High School
Boise, ID

Skills

  • Rules enforcement
  • Operations management
  • Customer relations
  • Problem-solving
  • Prioritization
  • Organization
  • Verbal communication
  • Creative thinking
  • AviMark software
  • Appointment scheduling
  • Record management
  • Conflict resolution
  • Client relations
  • Time management
  • Problem solving

Timeline

Client Service Representative

East Padden Animal Hospital
04.2021 - Current

East Padden Animal Hospital
04.2021 - Current

Shift Leader

Skippers
11.2019 - 03.2021

Private Nanny

Gentleman Family
06.2019 - 09.2019

Assistant Manager

GMC Properties
03.2018 - 12.2018

Assistant Teacher

Step Up The Fun Daycare
08.2016 - 06.2019

High School Diploma -

Capital High School
Ellie Howard