Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clara Gahagan

Summary

Detail-oriented employee who excels in customer service and event coordination. Proven ability to enhance guest experiences and manage logistics effectively, ensuring smooth operations during high-demand events.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Oasis Sports Park
Marion
02.2026 - Current
  • Provided exceptional customer service to enhance guest experiences at sports facilities.
  • Assisted patrons with inquiries about events, schedules, and ticketing to enhance their overall experience.
  • Resolved customer complaints promptly to maintain a positive atmosphere in the park.
  • Coordinated with team members to facilitate seamless operations during busy events, ensuring guest satisfaction.
  • Processed transactions accurately using point-of-sale systems and cash handling procedures.
  • Educated guests on facility rules and safety guidelines to promote safe and enjoyable use of amenities.
  • Maintained cleanliness and organization of public areas to promote a welcoming environment.

Tournament Coordinator

Jackson County Country Club
Murphysboro
03.2021 - Current
  • Organized and scheduled tournaments at Jackson County Country Club.
  • Coordinated with vendors to manage event logistics and supplies.
  • Monitored tournament operations to maintain quality standards and timelines.
  • Collaborated with club staff to enhance member engagement during events.
  • Acted as a point of contact for participants to answer questions and address concerns about upcoming events.

Car Detailer

Route 154 Detailing
Pinckneyville
05.2021 - 08.2023
  • Applied protective coatings and wax to preserve exterior finishes.
  • Cleaned and polished vehicle interiors, improving aesthetic appeal and customer satisfaction.
  • Inspected vehicles for damage or imperfections, ensuring quality standards before detailing processes.
  • Educated customers on maintenance tips for vehicle care post-detailing, promoting long-term vehicle preservation.

Education

Bachelor of Science - Aviation Management

Southern Illinois University, Carbondale
Carbondale, IL
05-2028

Skills

  • Customer service
  • Customer engagement
  • Communication skills
  • Conflict resolution
  • Team collaboration
  • Organizational skills
  • Time management
  • Project management
  • Rules enforcement

Timeline

Customer Service Representative

Oasis Sports Park
02.2026 - Current

Car Detailer

Route 154 Detailing
05.2021 - 08.2023

Tournament Coordinator

Jackson County Country Club
03.2021 - Current

Bachelor of Science - Aviation Management

Southern Illinois University, Carbondale
Clara Gahagan