Enoh Ekanem
Greenbelt,MD
Summary
Motivated and High-energy Teacher with several years of experience educating and instructing students with wide range of learning abilities. Maintains organized and disciplined classroom environments devoted to student learning. Caring and compassionate while promoting positive educational experiences to students and families.
Customer-focused professional with a background in customer service roles maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks in a timely fashion.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Walmart
Columbia, MD
06.2018 - Current
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained product displays to ensure a clean and organized shopping environment.
- Trained new employees on store policies and customer service best practices.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Provided support during peak hours to enhance overall customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
Teacher
Norbeck Montessori School
Rockville, Maryland
08.2015 - Current
- Implemented classroom management strategies to foster positive learning environments.
- Collaborated with colleagues to enhance teaching methods.
- Organized school events and extracurricular activities for student engagement.
- Communicated effectively with parents regarding student performance and progress.
- Mentored new teachers on effective instructional practices and classroom techniques.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Monitored student behavior in classrooms and playgrounds.
Education
Associate of Arts - Early Childhood Education
Montgomery College Prince Georges
Largo , MD 02.2012 - 06.2016
Skills
- classroom management
- Customer service
- Product knowledge
- Customer relationship management
- Training and mentoring
- Effective communication
- Problem solving
- Time management
- Organizational skills
- Multi-task management
- event organization
- educational collaboration
- parent communication
- rules enforcement
- mentoring new teachers
- behavior management
- student supervision
- active listening
- Flexible and adaptive
- Classroom restocking
- Effective listening
- Motivating students
- Empathy and patience
- Student engagement
- Student motivation
Timeline
Customer Service Representative
Walmart
06.2018 - Current
Teacher
Norbeck Montessori School
08.2015 - Current
Associate of Arts - Early Childhood Education
Montgomery College Prince Georges
02.2012 - 06.2016