Mariah Hafen
Gilbert,AZ
Summary
With 3 years of experience as a licensed esthetician, consistently delivering impactful experiences to clientele. Through dedicated efforts, successfully growing own client base and effectively marketing various products and services. Also gained valuable childcare experience, building trusting relationships with diverse families. Recent role as a high-volume customer service representative further enhancing customer service skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IntouchCX
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Lead Infant Teacher
Whiz Kidz Preschools
10.2021 - Current
- Promoted to lead infant teacher, responsible for logging diapers and pictures, day to day activities with the babies
- Responsible for being friendly and welcoming to parents
- Also responsible for doing art projects and setting a curriculum for the classroom.
Product Marketing
Sugar Me Wax
01.2019 - 12.2020
- Sold memberships in a fast-paced environment
- Developed recurring clients for the business
- Oversaw inventory for flagship location.
Education
Esthetician Certification - Esthetics
Southwest Institute of Healing Arts
Tempe, AZ01.2018
High school diploma -
Red Mountain High School
05.2017
Skills
Time management
Certification
- Driver's License, Present
- First Aid Certification, 08/01/23 - 08/31/24
- CPR Certification, 08/01/23 - 08/31/24
- Fingerprint clearance card
Timeline
Customer Service Representative
IntouchCX
09.2024 - Current
Lead Infant Teacher
Whiz Kidz Preschools
10.2021 - Current
Product Marketing
Sugar Me Wax
01.2019 - 12.2020
Esthetician Certification - Esthetics
Southwest Institute of Healing Arts
High school diploma -
Red Mountain High School
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