CPR FIRST AIDE CERTIFIED
JACKELINE JONES
BRIDGEPORT,US
Summary
Dedicated and reliable professional with over 11 years of varied experience across security. Expert in operations management with extensive experience in armed and unarmed asset transport and delivery services along with an extensive history of customer service involvement. Proven track record in enhancing customer service and efficiency in government positions within a successful industry. Skilled in developing and implementing effective operational strategies to meet organizational goals. Strong work ethic developed from early workforce experience building adaptability across high-responsibility roles. Reaching every goal to obtain all credentials required such as DOT compliance certification, armed security license, security guard card and all other required documents and certificates. Proven ability to thrive in fast-paced environments, demonstrating professionalism and strong decision-making skills. Recognized for effective problem-solving and delivering results under pressure. Committed to maintaining high standards of performance and achieving organizational goals. Communication and ability to uphold safety, efficiency, and organization in any role or opportunity given.
Overview
1
1
2
2
DOT COMPLIANCE CERTIFIED
3
3
MOAB DEFENSE TRAINING
4
4
FIREARM SAFETY TRAINING
5
5
COMMERCIAL CARGO VAN, AIRBRAKE OPERATED VEHICLE TRAINING
Work History
Customer Service Representative
Boost Mobile Cellular
- Handle complex customer queries, boost sales with tailored solutions, ensure high service standards
- Resolve customer issues with strategic problem-solving, maintain smooth communication, achieve satisfaction
- Adapt to critical shifts, support team operations, uphold service excellence
- Enhance mobile sales via customer needs assessment, product matching, consistently surpass monthly targets
- Implemented new troubleshooting approach for mobile device issues, minimising customer wait times and improving first-call resolution rate
Security Guard
G4S Security Solutions
- Conducted thorough perimeter inspections and surveillance operations, documenting security breaches and implementing preventive measures
- Enhanced site security through proactive patrol strategies, emergency response coordination, and successful conflict de-escalation
- Maintained comprehensive access control logs and monitored CCTV systems, identifying and reporting suspicious activities to prevent unauthorized entry
Security Officer (Lead Guard)
Allied Universal Corporation
- Coordinated multi-site security coverage for medical centres, banks, and public events, implementing systematic access control and surveillance procedures
- Assisted visitors and staff with security concerns while maintaining professional demeanour and delivering exceptional customer service in high-pressure situations
- Fostered positive relationships with staff and visitors through proactive conflict resolution and clear communication channels
- Implemented comprehensive security protocols and conducted regular facility assessments to identify potential vulnerabilities and enhance overall safety measures
Festival Event Armed Guard
Private Security Consultant Group
- Implemented comprehensive security protocols during large-scale events, maintaining visitor safety through strategic patrol routes and real-time threat assessment
- Established effective communication channels with event staff and emergency response teams, enhancing overall venue security coordination
- Analyzed crowd dynamics and potential security risks to optimize guard placement and emergency response procedures across multiple event zones
Security Officer
Ascension St. Vincent Hospital
- Maintained detailed incident reports and visitor logs while conducting regular security sweeps to identify and address potential safety risks
- Assisted patients, visitors, and medical staff with directions and security concerns, ensuring a safe and welcoming environment
- Monitored surveillance systems and managed access control points, preventing unauthorized entry and maintaining secure hospital operations
- Facilitated crisis de-escalation in high-stress situations, providing crucial support dispatch to medical personnel while maintaining professional composure
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
Security Officer
Securitas Security USA
- Monitored multiple surveillance systems and coordinated emergency response procedures, resulting in swift incident resolution and minimal disruptions.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios.
Armed Guard-Cash Transporter
Brinks Incorporated
- Secured high-value assets and executed precise cash transport operations while maintaining strict compliance with federal regulations and security protocols from dispatch
- Conducted thorough route risk assessments and implemented dynamic security measures to ensure safe delivery of valuable assets across diverse locations
- Maintained perfect delivery record while coordinating with team members to optimize routes and enhance operational efficiency in high-risk scenarios
- Managed high-risk cash transport operations across multiple jurisdictions while enforcing strict security protocols and maintaining zero-incident record
- Analyzed potential security threats and developed contingency plans, strengthening asset protection measures across multiple service locations
Delivery Driver
FLEX_AMAZON
- This employment opportunity requires the driver to operate their own personal vehicle to fulfill the deliveries for that day so basically is a per diem position. The difference is it's not a permanent schedule/hours/days you choose from the portal of which option for delivery you want.
- Managed timely deliveries across diverse routes, maintaining exceptional customer service standards while optimizing route efficiency and package handling.
- Developed alternative route strategies during high-traffic periods, maintaining consistent delivery schedules despite challenging conditions. Communication with dispatchers.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
Walmart Same Day Delivery
- Operated personal owned vehicle safely in highly congested places.
- Achieved timely deliveries with strategic route planning.
- Provided efficient package distribution to homes and offices.
- Tracked overall fuel costs by keeping detailed records of mileage and fuel usage.
- Liaised with dispatchers regarding current delivery schedules.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
City Carrier Assistant
United States Postal Service, USPS
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Planned and cased mail in sequence of delivery for designated route.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Education
High School Diploma -
Bassick High School
Bridgeport, CTSkills
Delivery Services
- Complaint resolution
- Call management
- Information security
- Record preparation
- Customer relationship management (CRM)
- Delivery scheduling
- Shipping and receiving
- Verbal and written communication
- Team development
- Adaptive team player
- Customer consulting
- Data entry
- Microsoft office expertise
- Route management
- Call center operations
- Conflict mediation
- Process optimization
- Paperwork processing
- Credit card payment processing
- Negotiation strategies
- Coordination
- Administrative support
- Critical thinking
- Document control
- Materials transport
- Product sales
Surveillance
Loss Prevention
Incident Response
Access Control
CPR
Strategic Planning
Time Management
Safety Dispatch
Route Optimization
Conflict Resolution
Inventory Control
Patrol Techniques
Emergency Response
First Aid
Crisis Management
Risk Management
Safety Compliance
Customer Engagement
Time Optimization
Surveillance Systems
Crowd Management
Safety Training
Pattern recognition
Professional demeanor
Conflict mediation
Delivery scheduling
POS systems expert
Typing proficiency
Call center operations
Shipping and receiving
Key stakeholder relationship building
Route management
Report transcription
Time management
Adaptability and flexibility
Multi-line phone talent
Customer relationship management (CRM)
Escalation management
Negotiation strategies
Complaint resolution
Metal detector operation
Visitor tracking
Asset protection
Emergency evacuation procedures
Weapons training
Conflict de-escalation
Theft prevention training
Defensive tactics training
Dispatch
First aid and CPR certified
Night and safe deposit procedures
Package scanning
Route optimization
Pre-trip and Post-trip inspections
Order verification
GPS and route planning
Physical stamina
DOT compliance
Cargo handling
Materials transport
Safe driver training
Exceptional written and verbal communication skills
Equipment monitoring
Delivery logging
Certification
Armed Security Class 1 License – Connecticut (Exp. 12/31/2026)
• Permit to Carry Firearms – Connecticut (Exp. 12/31/2026)
• Security Guard Card – Connecticut (Exp. 06/26/2029)
• DOT Medical Certification – Connecticut (Exp. 07/31/2028)
• CPR & First Aid Certification – Connecticut (Exp. 06/30/2026)
• Valid Connecticut Driver’s License (Exp. 01/31/2033)
Timeline
Customer Service Representative
Boost Mobile Cellular
Security Guard
G4S Security Solutions
Security Officer (Lead Guard)
Allied Universal Corporation
Festival Event Armed Guard
Private Security Consultant Group
Security Officer
Ascension St. Vincent Hospital
Security Officer
Securitas Security USA
Armed Guard-Cash Transporter
Brinks Incorporated
Delivery Driver
FLEX_AMAZON
Delivery Driver
Walmart Same Day Delivery
City Carrier Assistant
United States Postal Service, USPS
High School Diploma -
Bassick High School