Fatima Zohra Kaidi
Bridgeport,Connecticut
Summary
Proven expertise in customer service and food preparation, demonstrated through a track record of resolving customer complaints with empathy at Citel and enhancing order accuracy by 75% at Normandie Restaurant. Excelled in teamwork and active listening, significantly improving operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Citel
07.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Food Preparation Worker
Normandie Restaurant
06.2020 - 06.2021
- Mastered the use of Square for order processing, reducing order errors by 75%.
- Collaborated with the kitchen team to prepare ingredients efficiently which led to a 54% decrease in prep time.
- Ensured the timely and accurate preparation of mise en place, resulting in a 95% on-time completion rate.
- Leveraged Glovo for food deliveries, contributing to a 65% increase in online orders.
Food Prep Cooking Assistant
Cafe La Table
01.2019 - 12.2020
- Completed prep work ahead of schedule during busy shifts to help reduce wait times for customers.
- Operated various kitchen equipment safely such as grills, ovens, fryers, and mixers for optimal results in meal preparation.
- Managed portion control effectively to maintain consistency in serving sizes while reducing food costs.
- Supported catering events by preparing large quantities of food within tight deadlines, resulting in successful functions.
- Received positive feedback from customers for consistently providing high-quality meals and excellent service.
Education
Associate Degree - Hospitality Management
Institute of Hospitality
Agadir, Morocco06.2019
Bachelor of Science - Economics
Sidi Mohamed Ben Abdellah University
Fez, Morocco04.2017
Skills
- Customer Service
- Active Listening
- Food Preparation
- Teamwork
- Health & Safety Regulations
Timeline
Customer Service Representative
Citel
07.2021 - 06.2022
Food Preparation Worker
Normandie Restaurant
06.2020 - 06.2021
Food Prep Cooking Assistant
Cafe La Table
01.2019 - 12.2020
Associate Degree - Hospitality Management
Institute of Hospitality
Bachelor of Science - Economics
Sidi Mohamed Ben Abdellah University
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