Dedicated educator with expertise in developing engaging lesson plans and fostering a stimulating learning environment. Skilled in curriculum development, student assessment, and differentiated instruction to accommodate diverse learning styles. Demonstrated ability to integrate technology into the classroom effectively. Open to new opportunities outside of the classroom to utilize skills and knowledge as an educator, and help students.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Little Flippers Swim School
Natick, MA
01.2024 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
Responded to customer requests for products, services, and company information
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
Assisted customers in navigating company website and placing online orders, improving overall user experience
Participated in training programs to enhance product knowledge and customer service skills
Enhanced customer loyalty by offering personalized solutions tailored to individual needs
Maintained up-to-date knowledge of product and service changes
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
Swim Instructor
Little Flippers Swim School Of Natick
Natick, MA
03.2022 - Current
Maintained certification in CPR and AED and first aid to respond effectively to emergencies
Participated in professional development opportunities to stay updated on the latest changes in our protocol
Demonstrated proper and safe use of training equipment to minimize safety issues and help each student achieve the best results
Accommodated all levels of swimming with adjustable routines and modified skills
Designed personalized skill plans tailored to individual students
Teach students how to improve their swimming and how to feel confident in the water
Administered first aid to injured participants, including cleaning wounds, wrapping injuries and calling in emergency personnel
Promoted supportive and encouraging environment to help everyone feel comfortable
Implemented feedback from management to continuously improve the quality of lessons
Watched individuals during class to identify and correct problems with form
Planned routines, chose equipment based on swim level and designated movements
Teach participants of different ages and swimming abilities
Completed updated and accurate skill sheets on each swimmer
Maintained positive environment in class by communicating progress with each swimmer's parent
Instructed students on proper stroke techniques and safety skills
Prepared attendance rosters, equipment and other teaching materials prior to class start
Installed or removed lane lines and start blocks for different pool configurations
1st Grade Student Teacher
Richer Elementary School
Marlborough, MA
09.2023 - 12.2023
Prepared educational materials, including visual aids and worksheets
Led individual and small group sessions to address class material
Supported students with special needs by adapting teaching methods and materials
Supported English Language Learners by employing ESL techniques beneficial for comprehension
Monitored classroom behavior to proactively model healthy interaction and conflict-resolution
Participated in teacher meetings, contributing insights on student progress and needs
Collaborated with teachers to cultivate inclusive and welcoming classroom
Reinforced skills learned in class using games or other manipulatives
Supervised students during non-classroom times such as lunch and recess for safety
Assisted in classroom management, maintaining a positive and productive environment
Aided in the adaptation of curriculum to meet diverse learning styles within the classroom
Provided one-on-one assistance to students needing extra help with assignments
Taught students about positive social behaviors and skills for building relationships with others
Developed lesson plans in collaboration with lead teachers, enhancing student learning
Organized classroom resources, ensuring materials were readily available for lessons
Assisted in the integration of technology in the classroom for enhanced learning experiences
Worked with behavioral students, ELL students and students on IEP's
Developed history and math lessons that catered to every students needs
2nd Grade Student Teacher
Broadmeadow Elementary School
Needham, MA
01.2023 - 05.2023
Promoted an inclusive classroom environment that respected differences among students
Adapted teaching methods to meet diverse learning styles within the classroom
Assisted in the development of individualized education plans (IEPs) for students requiring additional support
Utilized conflict resolution skills to address minor disputes among students effectively
Provided one-on-one assistance to students struggling with specific subjects or concepts
Prepared lesson materials under teacher's guidance to enhance learning opportunities
Assisted students with special needs in completing tasks and understanding concepts
Attended to care of students, including special needs individuals
Monitored outdoor recess and physical education activities for compliance with rules and safety guidelines
Worked one-on-one with an ELL student focusing on reading skills
4th Grade Student Teacher
Loring Elementary School
Sudbury, MA
09.2021 - 12.2022
Provided one-on-one assistance to students struggling with specific subjects or concepts
Monitored hallways and common areas, escorting students to designated school areas
Prepared lesson materials under teacher's guidance to enhance learning opportunities
Promoted an inclusive classroom environment that respected differences among students
Adapted teaching methods to meet diverse learning styles within the classroom
Monitored outdoor recess and physical education activities for compliance with rules and safety guidelines
Crafted and Implemented math lesson plans
Attended IEP meetings
Supported students on IEPs
Observed a special education classroom
Lead Pre-K Teacher
Primrose School of Natick
Natick, MA
03.2020 - 08.2021
Encouraged positive behavior through the implementation of classroom management techniques
Adapted teaching strategies to meet the diverse needs of students
Designed and collated materials as part of lesson planning
Supported students emotionally, socially, and academically with one-on-one care
Maintained accurate records of student attendance, progress, and developmental milestones
Adapted teaching methods to meet needs of individual students and provide personalized support
Implemented health and safety protocols to ensure a clean and safe classroom environment
Organized classroom spaces to meet various needs throughout school day
Displayed student work around classroom to instill pride
Created a safe and nurturing classroom environment conducive to learning
Facilitated group activities that promoted teamwork and social skills among students
Implemented daily activities that supported children's emotional, social, and intellectual development
Managed behavioral issues with use of positive reinforcement strategies
Kept required amount of classroom supplies and lesson resources
Monitored children's progress and communicated effectively with parents during regular meetings
Observed and redirected behavior using positive reinforcement techniques
Conducted parent-teacher conferences to discuss children's school adjustment, academic progress and classroom behavior
Provided learning readiness experiences in various key areas
Led, supervised and supported children during classroom activities
Prepared class bulletin boards to display students' art and classwork
Assistant Toddler Teacher
Bright Horizons
Wellesley, MA
04.2019 - 03.2020
Cleaned and organized classroom to encourage creativity, exploration and good decision-making in children
Supervised classroom to maintain behavioral control and encourage learning
Explained expectations clearly and consistently enforced rules for children's behavior
Enforced school rules for optimal child health, safety and education
Watched children on playgrounds to help prevent injuries and quickly intervene in case of serious conflicts
Monitored student attendance and followed up on absences
Managed classroom behavior and maintained a positive learning environment
Collaborated with lead teacher to identify and address students' behavioral issues
1st Grade Teaching Assistant
Bates Elementary School
Wellesley, MA
04.2018 - 06.2018
Assisted in the integration of technology in the classroom for enhanced learning experiences
Organized classroom resources, ensuring materials were readily available for lessons
Enforced school policies and rules to maintain discipline and respect among students
Provided one-on-one assistance to students needing extra help with assignments
Reviewed and objectively evaluated students' classwork and homework
Assisted in classroom management, maintaining a positive and productive environment
Supervised students during non-classroom times such as lunch and recess for safety
Supported classroom administrative needs with photocopying, managing digital files and organizing materials
Senior Daycare Intensive
Wellesley High School
Wellesley, MA
09.2017 - 06.2018
Maintained good working relationship with co-intensives
Completed assigned tasks with little or no supervision
Used good judgment to help solve problems
Worked well with different people to address challenges and solve problems collaboratively
Helped team complete assignments to meet goals
Utilized downtime to perform routine tasks
Taught students about positive social behaviors and skills for building relationships with others
Implemented classroom rules, helping maintain a structured and safe learning environment
Supervised students during non-classroom times including lunch breaks and field trips for safety
Prepared lesson materials under teacher's guidance to enhance learning opportunities
Prepared class bulletin boards to display students' art and classwork
Reinforced classroom rules, maintaining order and supervising student behavior
Assistant Toddler Teacher
Abbott Daycare Center
Wellesley, MA
09.2015 - 06.2016
Implemented games and fun activities to help students learn new class material
Organized educational resources, ensuring materials were accessible for all lessons
Attended to care of students, including special needs individuals
Collaborated with teachers to cultivate inclusive and welcoming classroom
Helped outside of classroom to monitor and protect students on the playground
Education
Bachelor of Science - Elementary Education
Framingham State University
Framingham, MA
05.2024
High School Diploma -
Wellesley High School
Wellesley, MA
06.2018
Skills
Early Childhood Education Curriculum Planning
Classroom Organization
Special Needs Support
Social Skills Development
Creative lesson planning
Positive Reinforcement
Age-Appropriate Activities
Lesson Planning
Activity Planning
Structured activity planning
Child Development
Customer Service
Safety Monitoring
Cognitive Development
Time Management
Curriculum Development
CPR and First Aid
Strong Work Ethic
Classroom Instruction
Parental Communication
Emergency Procedures
Child Safety
Health and safety
Infant Care
Child Care
Classroom Management
First Aid Training
Caring and Understanding
Curriculum Implementation
Timeline
Customer Service Representative
Little Flippers Swim School
01.2024 - Current
1st Grade Student Teacher
Richer Elementary School
09.2023 - 12.2023
2nd Grade Student Teacher
Broadmeadow Elementary School
01.2023 - 05.2023
Swim Instructor
Little Flippers Swim School Of Natick
03.2022 - Current
4th Grade Student Teacher
Loring Elementary School
09.2021 - 12.2022
Lead Pre-K Teacher
Primrose School of Natick
03.2020 - 08.2021
Assistant Toddler Teacher
Bright Horizons
04.2019 - 03.2020
1st Grade Teaching Assistant
Bates Elementary School
04.2018 - 06.2018
Senior Daycare Intensive
Wellesley High School
09.2017 - 06.2018
Assistant Toddler Teacher
Abbott Daycare Center
09.2015 - 06.2016
Bachelor of Science - Elementary Education
Framingham State University
High School Diploma -
Wellesley High School
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