Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crista Geary

Marshall,WI

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Quality Client Services - Specialist III

Exact Sciences
07.2021 - Current


  • Proven ability to learn quickly and adapt to new situations - cross trained to provide assistance to both patient and provider support
  • Provided outreach to patients and providers regarding after call survey results to improve outcomes
  • Excellent communication skills, both verbal and written.
  • Collaborated with workforce management and leadership to compile reporting metrics for CP 360
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Training & Quality Assurance

Demco INC.
09.2018 - 07.2021
  • Devised and implemented processes and procedures to streamline operations.
  • Generated reports detailing findings and recommendations.
  • Completed monthly quality monitoring evaluations and provided feedback to individual agents and leadership.
  • Collaborated with senior leaders to streamline metrics reporting
  • Assisted leaders to restructure training protocols to adapt to covid 19 safety and distance learning.
  • Created individualized supplemental training sessions for agents tat were struggling to meet quality standards.

Supervisor

CapTel Inc
04.2014 - 07.2018
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Gathered, organized and input information into digital database. Example: adherence, quality metrics, performance reviews.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Prepared and presented monthly team meetings
  • Organized supplemental training protocol for peer mentors.

Education

Medical Billing And Coding

UW Eau Claire
Ed 2 Go Program
05-2024

Skills

  • Client Relationship Building
  • Customer Support
  • 10 Years of Call Center Experience
  • Outbound Calling
  • Client Relations
  • Complaint Handling
  • Data Entry
  • Cross-functional Coordination
  • Strong Interpersonal Skills
  • Microsoft Office products
  • Experience Navigating Epic

Certification

  • CPC Certification AAPC August 2024

Timeline

Quality Client Services - Specialist III

Exact Sciences
07.2021 - Current

Training & Quality Assurance

Demco INC.
09.2018 - 07.2021

Supervisor

CapTel Inc
04.2014 - 07.2018

Medical Billing And Coding

UW Eau Claire

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Crista Geary