Sincere Burvick
Utica,NY
Summary
Dynamic Client Services Representative with a proven track record at Bank of America, excelling in client relationship building and problem-solving. Leveraged strong communication and active listening skills to enhance client satisfaction and deliver tailored solutions, effectively resolving complex issues and ensuring exceptional service. Proficient in data entry and managing challenging situations.
Overview
6
6
years of professional experience
Work History
Client Services Representative III
Bank of America
12.2018 - Current
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Collaborated with cross-functional teams to resolve complex client issues quickly and efficiently.
- Developed customized solutions for clients, addressing their unique requirements and preferences.
Education
Associate of Arts - Radio And Television Broadcasting
Daytona State College
Daytona Beach, FL06-2017
Skills
- Strong empathy
- Client relationship building
- Call center experience
- Data entry proficiency
- Strong Communication
- Active Listening
- Problem Solving
- Handing extreme or difficult situations
Timeline
Client Services Representative III
Bank of America
12.2018 - Current
Associate of Arts - Radio And Television Broadcasting
Daytona State College
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