Martin Gonzalez
Coram,NY
Summary
Dedicated professional eager to embrace new challenges and foster career growth, consistently striving to exceed customer expectations and deliver exceptional experiences. Known for adaptability and bilingual proficiency, leveraging extensive experience in banking and customer service to drive optimal performance. Committed to enhancing client relationships and representing the company with integrity and dedication. Passionate about continuous learning and professional development to stay ahead in a dynamic industry landscape.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Services Representative III
Bank of America
10.2025 - Current
- Delivered exceptional bilingual support to customers, resolving inquiries efficiently and enhancing satisfaction
- Collaborated with cross-functional teams to streamline communication and project execution
- Developed and implemented operational procedures to enhance efficiency across departments
- Assisted customers with Spanish-language inquiries in a timely and professional manner
Client Services Representative II
Bank of America
03.2020 - 10.2025
- Worked effectively in fast-paced environments
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Excellent communication skills, both verbal and written
Relationship Manager
Bank of America
03.2019 - 03.2020
- Analyzed client needs to provide tailored financial solutions and services
- Analyzed financial needs of clients to recommend appropriate banking solutions
- Developed strategic plans to optimize branch performance and achieve business objectives
Banker III
People’s United Bank
10.2018 - 03.2019
- Maintained on-going follow up calls to uncover new life events
- Shared best practices by collaborating within the market on weekly calls
- Trained new hires on operational procedures and best practices for client interactions
Relationship Banker
Capital One, N.A
01.2017 - 10.2018
- Grew and maintained both, Consumer and Business clients
- Elected as Suffolk County Mentor for new internal and external hires
- Placed outbound calls daily to follow up with customers to build a deeper relationship
Universal Branch Associate
Capital One, N.A
07.2015 - 01.2017
- Responsible for ensuring the Platform and Teller customers were both being serviced adequately while still meeting and exceeding expected quota
- Took ownership of the main vault and acted as back up Lead Teller custodian when needed
- Opened/Serviced accounts for new and existing customers and business customers
Wireless Team Leader
Target Mobile
12.2014 - 07.2015
- Maintained store goals while mentoring new hires throughout district
- Developed training programs to enhance staff product knowledge and customer service skills
- Worked closely with other store associates to develop a process where Target customers can benefit from my team
Retail Sales Consultant
AT&T Mobility
10.2009 - 10.2014
- Monitored store inventory, merchandise placement and performing store resets which included planograms as needed
- Exceeded in sales while constantly learning and adapting to new plans
- Maintained daily huddles of current changes
Education
High School Diploma -
Sachem North
Ronkonkoma, NYSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Attention to detail
- Customer service
- Skill development
Certification
- Small business lending
- Consumer lending
- Budget Coach – Girl Scout Troop 3849
- Fundraiser Volunteer – Amvets 48
- Notary – State of New York
Timeline
Client Services Representative III
Bank of America
10.2025 - Current
Client Services Representative II
Bank of America
03.2020 - 10.2025
Relationship Manager
Bank of America
03.2019 - 03.2020
Banker III
People’s United Bank
10.2018 - 03.2019
Relationship Banker
Capital One, N.A
01.2017 - 10.2018
Universal Branch Associate
Capital One, N.A
07.2015 - 01.2017
Wireless Team Leader
Target Mobile
12.2014 - 07.2015
Retail Sales Consultant
AT&T Mobility
10.2009 - 10.2014
High School Diploma -
Sachem North