Andrew Smart
Peoria,IL
Summary
My goal is to utilize my degree in Criminal Justice Studies to make a difference in the lives of others and to improve the community in which I live.
Overview
18
18
years of professional experience
Work History
Detention Officer
Maricopa County Sheriff's Office
Phoenix, AZ
09.2020 - Current
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Assisted in intake and release of inmates.
- 2 Time Employee of the month
Server/Server Trainer
North Italia
10.2018 - Current
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- I became a certified trainer within the first six months of working for the company.
Server/Bartender
Jackson's Tavern
02.2015 - 05.2020
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Server/Bartender/Server Trainer
P.F. Chang's China Bistro Inc.
06.2015 - 01.2019
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Internship Student
Homicide Survivors Inc
01.2018 - 05.2018
- Escorted victims to court with the advocates and took notes during the trials
- Helped organize the annual ceremony for the families of the victims
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
Server/Bartender
Old Pueblo Grille
10.2010 - 02.2015
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Greeted and maintained relationships with regular customers
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Assistant Processor
NOVA Home Loans
05.2014 - 01.2015
- Loan Set-Up, responsible of ordering Verification of Employments, Income and Assets
- Review and sorting of documentation, ordering of key documentation
- Regular interaction employees, vendors and customers.
Bar Back
Denim And Diamonds
02.2014 - 05.2014
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
- Restocked ice, beer and liquor.
Server
My Big Fat Greek Restaurant
04.2009 - 05.2010
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Busser
Texas Roadhouse
10.2006 - 10.2006
- Kept close eye on customers to spot leaving guests and clear tables for future patrons
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
Some College (No Degree) - Criminal Justice Studies/ Business
Pima Community College
Tucson, AZBachelor of Science - Criminal Justice Studies
University of Arizona
Tucson, AZ05.2018
High School Diploma -
Santa Rita High School
Tucson, AZ05.2009
Skills
- Guest relations management
- Communication skills
- Alcohol Consumption Classes
- AZ POST Weapon Certified
- De-escalation Techniques
- Report Writing
- First Aid Certification
- Conflict resolution skills
Accomplishments
2 Time Employee of the Month
AZPOST Certified Weapons Officer
Timeline
Detention Officer
Maricopa County Sheriff's Office
09.2020 - Current
Server/Server Trainer
North Italia
10.2018 - Current
Internship Student
Homicide Survivors Inc
01.2018 - 05.2018
Server/Bartender/Server Trainer
P.F. Chang's China Bistro Inc.
06.2015 - 01.2019
Server/Bartender
Jackson's Tavern
02.2015 - 05.2020
Assistant Processor
NOVA Home Loans
05.2014 - 01.2015
Bar Back
Denim And Diamonds
02.2014 - 05.2014
Server/Bartender
Old Pueblo Grille
10.2010 - 02.2015
Server
My Big Fat Greek Restaurant
04.2009 - 05.2010
Busser
Texas Roadhouse
10.2006 - 10.2006
Some College (No Degree) - Criminal Justice Studies/ Business
Pima Community College
Bachelor of Science - Criminal Justice Studies
University of Arizona
High School Diploma -
Santa Rita High School