Andrew Smeltzer
Chicago,IL
Overview
5
5
years of professional experience
Summary
Detail-oriented IT Service Delivery Engineer with 5+ years optimizing IT infrastructure and AV engineering across multi-site environments. Expertise in public safety IT, enterprise POS migrations, and remote asset management. Skilled in driving operational efficiency and leading high-impact projects to ensure exceptional system reliability.
Work History
IT Support & Public Safety Systems Engineer
Nelson Systems Inc.
Kansas City, KS
02.2025 - 10.2025
- Ensured high availability and strict compliance for critical public safety communications through proactive system maintenance and rapid incident resolution.
- Ensured high availability and compliance for public safety communications through proactive maintenance and rapid incident resolution.
- Utilized Wireshark and network diagnostics to isolate and resolve throughput and latency issues in VoIP/CTI streams.
Lead AV & IT Systems Engineer
PSI Services Inc.
Ola, AR
02.2023 - 02.2025
- Served as Lead AV Engineer for internal executive meetings and client presentations at global headquarters, eliminating downtime during critical events.
- Managed end-to-end IT asset lifecycle operations, including imaging, hardware testing, packaging, and global distribution for remote and onsite new hires.
- Provisioned, diagnosed, and resolved tier-2/3 technical support issues across Windows/Mac OS, networking gear, printers, and enterprise applications.
- Maintained real-time technical asset tracking logs, achieving precise inventory audit accuracy across multi-site deployments.
- Managed system configurations across cloud and on-prem environments, ensuring stable performance and secure access.
POS Implementation Specialist
Dine Brands Global
Kansas, OH
01.2022 - 01.2023
- Executed end-to-end IT infrastructure deployments for new store openings and operational change management across Applebee’s and IHOP franchises, enhancing operational readiness.
- Executed end-to-end IT infrastructure deployments for new store openings and operational change management across Applebee’s and IHOP franchise networks.
- Managed remote system updates, integration testing, and system maintenance across distributed enterprise nodes using centralized management suites.
- Managed remote system updates, integration testing, and system maintenance across distributed enterprise nodes, ensuring consistent performance and reliability.
IT Helpdesk & CTI Specialist
SelectQuote
Overland Park, KS
02.2021 - 01.2022
- Delivered fast-paced Helpdesk technical support for 500+ onsite and remote end-users, consistently maintaining high first-contact resolution rates.
- Administered and troubleshot Computer Telephony Integration (CTI) systems, including Five9 call center tools and proprietary SelectCare software, ensuring seamless communication for end-users.
- Monitored networked hardware, telephony gateways, and user access controls to ensure high system uptime during peak operational hours.
Education
Certificate of Completion - Digital Animation And Visual Effects
DAVE School
Orlando12-2016
Skills
- Certifications: CompTIA A CompTIA Network CompTIA Security Wireshark Certified
- Systems & Infrastructure: POS Migration (Micros, TRAY), Eventide Public Safety Recorders, Liberty Interview Systems
- Software & Telephony: Five9 CTI, SelectCare, Remote Desktop Tools, OS Administration, Active Directory
- Technical Operations: Asset Lifecycle Management, AV Engineering, Hardware Imaging & Deployment, SLA Compliance
Timeline
IT Support & Public Safety Systems Engineer
Nelson Systems Inc.
02.2025 - 10.2025
Lead AV & IT Systems Engineer
PSI Services Inc.
02.2023 - 02.2025
POS Implementation Specialist
Dine Brands Global
01.2022 - 01.2023
IT Helpdesk & CTI Specialist
SelectQuote
02.2021 - 01.2022
Certificate of Completion - Digital Animation And Visual Effects
DAVE School