Floyd T Wills

• Conducted thorough assessments and repairs of hardware and software to support educational operations for students and staff.
• Optimized and sustained network systems to enhance reliability and ensure consistent connectivity.
• Assessed user needs and implemented training programs while offering technical support for software applications.
• Collaborated with cross-functional teams to integrate advanced technology solutions institution-wide.
• Compiled and structured documentation for common technical problems, facilitating efficient troubleshooting and user assistance.

• Diagnosed and resolved hardware, software, and configuration issues for diverse client systems.
• Configured local computer networks and peripheral equipment to ensure optimal connectivity.
• Implemented system upgrades and data backup solutions to protect vital information.
• Managed parts inventory and developed maintenance schedules, drastically reducing equipment downtime .

• Managed and de-escalated complex customer inquiries and disputes, ensuring effective solutions in high-stress situations.
• Conducted analysis and refinement of scheduling workflows, resulting in improved operational efficiency and faster dispatch response times.
• Facilitated onboarding training sessions for new hires, ensuring alignment with service protocols and consistency across teams.

• Managed routing, GPS tracking, and scheduling for multiple fleet vehicles to optimize delivery logistics .
• Utilized scheduling software to optimize dispatch processes and support operational stability in emergency situations.

• 'Conducted thorough validation of escrow documents and precisely managed fund allocations, focusing on regulatory compliance.
• Managed escrow account transactions ensuring compliance with legal and regulatory requirements.

• Southern New Hampshire University, Hooksett, NH (GPA: 3.7/4.0
• Core Focus: Risk Management, Incident Response, Digital Forensics, and Network Defense.

• Southern New Hampshire University, Hooksett, NH (GPA: 3.7/4.0
• Honors: Dean’s List (Fall 2025, Spring 2026)
• Relevant Coursework: Network Security & Topology, Cloud Security, Secure Software Development, Ethical Hacking, Computer Forensics, Incident Response, Risk Management, Cybersecurity Law & Ethics, Auditing, Cryptography.

• Academic Honors: Dean's List (2009)
• Cumulative GPA: 3.5/4.0

Relevant Coursework

• Computer Science: Java Programming, Data Structures, Systems Analysis, OS Fundamentals
• Mathematics: Calculus I–III, Linear Algebra, Differential Equations
• Statistics: Introduction to Statistics, Probability & Statistics
• Physics: General Physics Sequence (PHYSI 1100, 1115, 1150)

• Dean’s List | 2001 – 2002
• Study Abroad Program | Georgetown, Guyana

Technical Skills

• Systems & Configuration: Computer Configuration, Computer Repairs, Hardware Installation
• Networking & Peripherals: Network Troubleshooting, Peripheral Connectivity, Systems Integration
• Technical Support: Advanced Diagnostics, Software Troubleshooting, IT Issue Resolution

Experience Bullet Points

• Configured and maintained computer systems, optimizing performance and ensuring seamless peripheral device connectivity.
• Diagnosed and repaired complex hardware and software malfunctions to minimize user and operational downtime.
• Troubleshot networking peripherals and infrastructure components to guarantee stable, reliable, and secure system connections.
• Executed advanced technical support protocols, rapidly resolving critical system bugs and hardware faults.