Andrew Smith
Augusta,GA
Summary
Detail-oriented risk manager improving safety performance and culture to promote sustainable value within the field. Demonstrates excellent time management techniques and organizational skills to meet business targets. Interacts effectively, utilizing good communication skills, cooperating purposefully and providing guidance to mitigate risks.
Overview
8
8
years of professional experience
Work History
Risk Management Coordinator
City of Augusta
Augusta, GA
07.2021 - Current
- Evaluated insurance coverage needs and negotiated terms with vendors as needed.
- Implemented systems to monitor risks and track progress against goals.
- Assisted in the development of training materials related to effective risk management practices.
- Maintained records of all claims filed by customers or third-parties against the organization.
- Researched emerging trends in enterprise-wide risk management strategies and technologies.
- Facilitated workshops designed to educate employees on proper risk management techniques.
- Collaborated with department heads to develop appropriate control measures for identified risks.
- Assessed risk management practices and procedures to identify potential areas of improvement.
- Coordinated responses to incidents involving loss or damage due to operational errors or negligence.
- Developed policies and procedures for the organization's risk management program.
- Prepared reports detailing findings from risk assessments.
- Investigated customer complaints relating to safety concerns or alleged violations of policy.
Human Resources Specialist
Premier Packaging & Shipping
Augusta, GA
02.2019 - 06.2021
- Created training materials for new hires and provided orientation sessions.
- Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
- Provided advice and counsel on employee relations issues ranging from attendance problems to harassment claims.
- Ensured compliance with all federal and state labor laws regarding wages and hours worked.
- Assisted in developing policies and procedures for the Human Resources Department.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Coordinated training and development programs to enhance employee skills and support career growth.
- Partnered with senior HR team to communicate company standards and policies.
- Coordinated employee recognition programs to boost morale and reward outstanding performance.
- Advised management and staff on labor laws and HR policies, reducing legal risks and ensuring regulatory compliance.
Assistant Store Manager
Starbucks
Jacksonville, FL
10.2016 - 02.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Maintained a safe working environment by enforcing safety regulations.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Cashier
Starbucks
Jacksonville, FL
02.2016 - 10.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, credit card or gift card.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Bachelor of Science - Business Administration And Management
Troy University
Troy, AL07-2025
Skills
- Data Analysis
- Contingency Planning
- Claims Management
- Enterprise risk management
- Quantitative Analysis
- Incident Response
- Organizational Development
- Training development
- Employee Retention
- Policies implementation
- Personnel engagement
- Conflict resolution tactics
- Microsoft Office Suite
Timeline
Risk Management Coordinator
City of Augusta
07.2021 - Current
Human Resources Specialist
Premier Packaging & Shipping
02.2019 - 06.2021
Assistant Store Manager
Starbucks
10.2016 - 02.2019
Cashier
Starbucks
02.2016 - 10.2016
Bachelor of Science - Business Administration And Management
Troy University