ANDREW TAUSCH
Castroville,TX
Summary
Driven and accomplished professional with a unique blend of corporate leadership, entrepreneurial expertise, and advanced academic training. Holds a Master of Science in Organization, Learning & Technology from Texas A&M Commerce, combining academic insight with operational excellence. Known for a relentless pursuit of quality, precision, and innovation in both business operations and off-road motorsports. Proven ability to lead high-performing teams, launch successful ventures, and thrive in high-stakes environments—whether in claims management or professional off-road racing.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner & Founder
ChaseCraft Off-road LLC.
03.2024 - Current
- Established and lead a custom off-road vehicle manufacturing and metal fabrication shop, delivering turnkey builds from initial concept to final assembly.
- Design and fabricate chassis, roll cages, bumpers, skid plates, suspension components, and specialty BBQ trailers.
- Oversee client consultations, project scoping, budgeting, supply chain management, and quality assurance—ensuring on-time delivery under demanding deadlines.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Manage vendor partnerships, negotiate material costs, and implement continuous improvements to reduce lead times by 20%.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Install premium lift kits, accessory packages, and performance upgrades on heavy-duty trucks, enhancing durability and ride performance.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Auto Claims Field Manager
Progressive Insurance
06.2021 - 03.2024
- Directed a regionally dispersed team of 16 field appraisers in handling high-severity and complex auto claims, including catastrophe response and litigation.
- Developed and executed training programs on claim investigation techniques, customer service best practices, and regulatory compliance—improving cycle time by 15%.
- Collaborated with legal counsel on coverage analyses, deposition support, and strategy for third-party litigation—reducing external legal costs by 10%.
- Achieved top quartile Team customer satisfaction scores through proactive communication, empathy, and resolution of complex claim scenarios.
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments during in person ride along and field training events.
Injury & Litigation Adjuster II
USAA
03.2020 - 06.2021
- Triaged and managed new injury claims, developing action plans based on policy coverage, medical documentation, and scene analysis.
- Served as Claims Change Ambassador, championing Guidewire implementation and segmentation pilots to enhance estimating accuracy and virtual total-loss assessments.
- Negotiated settlements directly with claimants, attorneys, and medical providers—consistently exceeding quality audit and compliance benchmarks.
- Partnered with SIU and external counsel to investigate fraud indicators, complex liability issues, and high-profile claims.
- Utilized advanced technology tools for efficient data management, reporting functions, and streamlined communications among team members.
Auto Non-Injury Claims Adjuster III
USAA
11.2017 - 03.2020
- Handled non-injury auto claims, guided segmentation rollout, and provided real-time feedback on digital estimating tools (Audatex, Mitchell, CCC).
- Awarded Golden Eagle for exceptional member service and top performance across claims quality and cycle-time metrics.
- Resolved supplement disputes through negotiations with body shops and appraisers, maintaining compliance with state regulations.
Owner
Texas Tough Trucks
02.2014 - 11.2017
- Directed all dealership operations—sales, budgeting, accounting, compliance, and marketing—for a high-volume used-truck dealership.
- Performed vehicle inspections, estimations, and post-sale appraisals; managed financing and regulatory compliance under Texas OCCC and GDN guidelines.
- Developed process enhancements using auction and sales data analysis, driving a 12% increase in gross profits.
Direct Sales Manager & CI&S Deployment Lead
Nationwide Insurance
07.2014 - 02.2016
- Led cross-functional teams in deploying new sales models and quoting systems, coaching 21 agents to build a $4.4M book of business with 92% retention.
- Facilitated Kaizen events and process improvement workshops, reducing pre-bind compliance failures from 84% to 8% within 90 days.
Total Loss Adjuster
Fred Loya Insurance
09.2011 - 12.2012
- Investigated and negotiated total loss auto claims; ensured equitable settlements in compliance with state regulatory requirements.
Education
Master of Science - Organization, Learning & Technology
Texas A&M Commerce
03-2022
Bachelor of Applied Science - Organizational Leadership
Texas A&M Commerce
08.2020
Skills
- Leadership & Team Development
- Project & Operations Management
- Claims Handling & Regulatory Compliance
- Custom Metal Fabrication & Manufacturing
- Client Relationship Management
- Technical Problem Solving & Process Improvement
- Off-Road Race Navigation & Strategy
Accomplishments
San Antonio Stock Show and Rodeo 2020 Volunteer of the Year Recipient
Certification
- LPCS Claims Law Designation, AEI
- Adjuster—Property & Casualty (State License #1717770)
- National Registry EMT-Basic
Affiliations
- Texas A&M 12th Man Foundation
Timeline
Owner & Founder
ChaseCraft Off-road LLC.
03.2024 - Current
Auto Claims Field Manager
Progressive Insurance
06.2021 - 03.2024
Injury & Litigation Adjuster II
USAA
03.2020 - 06.2021
Auto Non-Injury Claims Adjuster III
USAA
11.2017 - 03.2020
Direct Sales Manager & CI&S Deployment Lead
Nationwide Insurance
07.2014 - 02.2016
Owner
Texas Tough Trucks
02.2014 - 11.2017
Total Loss Adjuster
Fred Loya Insurance
09.2011 - 12.2012
Bachelor of Applied Science - Organizational Leadership
Texas A&M Commerce
Master of Science - Organization, Learning & Technology
Texas A&M Commerce
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