Andrew Taylor

• Delivered training sessions on effective communication and advocacy techniques.
• Developed instructional materials for diverse learning styles and needs.
• Facilitated group workshops to enhance participant engagement and understanding.
• Assessed individual skill levels to tailor training programs accordingly.
• Collaborated with team members to create a supportive learning environment.
• Provided feedback and support to trainees during practical exercises.
• Implemented new training strategies based on participant feedback and observations.
• Maintained training records and documentation for compliance purposes.
• Identified individuals strengths based on assessments and observations.
• Evaluated existing training programs for effectiveness and made recommendations for improvement.
• Presented observations in constructive ways.
• Created professional development programs targeting soft skills development by trainee areas of weakness and job requirements.
• Promoted program engagement and adherence to training principles by applying motivational and interpersonal skills.
• Monitored and prepared reports on training outcomes and general program success.
• Determined that training programs addressed variety of learning styles and needs by conducting research on efficiency and implementation of diverse training methods.
• Managed budget allocations for soft skills training programs.
• Adapted instruction methods based on individual learner needs to maximize the impact of training efforts.
• Utilized various teaching techniques such as role-playing, lectures, demonstrations, and workshops to enhance skill development.
• Maintained accurate records of all training sessions including attendance logs, course materials, and assessments.

• Provide street outreach and implement engagement strategy with all new clients referred to the program and work to conduct a comprehensive service needs assessment with each client
• Provide education to each client regarding the City of Worcester Panhandling ordinance
• Develop, implement, and monitor Individualized Service Plan with each participant
• Ensure coordination of service delivery on behalf of each client
• Work in collaboration with all other service providers working with the participant
• For women engaged in prostitution, provide all services within a non-judgmental, trauma-informed service model
• Make referrals and help women to connect to existing violence prevention counseling and support services
• Ensure coordination of service delivery on behalf of each client
• Work in collaboration with all other service providers working with the participants
• Work collaboratively with the Worcester Police and other identified community members to identify clients who may be in need of services
• Assist individuals with medical emergencies in finding detoxification services and appropriate treatment
• Keep accurate client records and provide monthly written updates including client updates, demographics, barriers and new resources, etc
• Assist individuals in accessing new resources and supports which will lead to safer choices and reduce risky behaviors that may include panhandling, prostitution, and substance use
• Provide intensive, strengths based case management to each participant
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures
• Other duties as assigned
• Housing
• Provide individuals and families experiencing homelessness with immediate access to permanent or affordable housing
• Inspects housing units to ensure compliance with established housing quality standards
• Prepares leases and contracts
• Advises tenants and property owners concerning their rights and responsibilities
• Mediates and negotiates tenant/property owner rental and lease contracts

• Coordinated client assessments to determine individual needs and service eligibility.
• Developed personalized case plans to support clients' goals and objectives.
• Facilitated communication between clients and service providers for effective support.
• Monitored client progress and adjusted plans as necessary to ensure compliance.
• Conducted regular follow-ups to evaluate client satisfaction with services received.
• Collaborated with multidisciplinary teams to enhance service delivery for clients.

• Provided case management services for adults with developmental disabilities and acquired brain injuries transitioning

from skilled nursing facilities to community-based living.

• Coordinated housing searches, completed housing applications, and attended housing appointments to support

successful community placement.

• Assisted individuals with obtaining essential documentation, including state IDs and Social Security cards.

• Scheduled and coordinated medical appointments, assessments (PT/OT), and ongoing community supports.

• Facilitated transportation arrangements and accompanied individuals to appointments and community activities as

needed.

• Purchased and set up furniture, household essentials, and utilities to ensure safe and stable living environments.

• Maintained accurate, timely documentation and case notes in compliance with program and regulatory requirements.

• Collaborated with interdisciplinary teams, nursing facilities, service providers, and community agencies to support client

goals.

• Utilized strong organizational, communication, and problem-solving skills to manage multiple cases efficiently.

• Traveled to nursing facilities, client homes, and community locations; transported clients using personal vehicle when

required.

• Complete documentation in a timely and accurate manner
• Demonstrate an ability to develop respectful interpersonal relationships with clients while maintaining appropriate boundaries
• Demonstrate outstanding communication skills
• Assist with intake processes
• Provide supervision for clients while on unit
• Transport clients to and from appointments as required
• Evaluating Treatment Options
• Creating Treatment Plans
• Facilitating Interdisciplinary Approaches
• Helping Clients Achieve Wellness and Autonomy
• Community & Human Services
• Working with residents to maintain the residence on a daily basis including chores, grocery shopping/ carrying groceries into the kitchen, bedroom upkeep, laundry to include carrying to and from washer/ dryer, yard work, and other moderate housekeeping duties
• Develops and maintains positive relationships with service providers and community agencies to promote cooperative planning to meet individuals’ needs
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors
• Develops functional assessment of individual needs by the person-served and gathering relevant written and verbal information from past and current service providers to determine the service needs
• Assisted clients work in the home and help their clients with daily activities, such as bathing and bathroom functions, feeding, grooming, taking medication, and some housework
• Assisted clients make and keep appointments with doctors, provide and arrange transportation, make and serve meals, make sure clients take their medicine and serve as a companion for their clients

• Robotics assembly and test
• Material Movement
• Data Collection
• Manual Assembly
• Component Testing
• Visual Inspection
• Inventory Tracking and Reconciliation
• Demonstrated proficiency using a variety of hand tools to assemble and repair large mechanical assemblies
• Dexterity for assembly (manual)
• Strength and endurance to assemble, install and test the larger components (up to50 lbs)
• Use of basic power tools
• Must be able to follow work instructions provided for each assembly Job
• Ability to work in a team environment and communicate effectively
• Ability to train and learn new duties
• Ability to work effectively with minimal supervision