ANDREW THICK
Boise,ID
Summary
A motivated and efficient professional, with a strong background in technical operations and resolutions. Focused professional with a strong level of attention to detail, who is seeking to continue a role in technical applications and maintenance, with the ability to be apart of a growing and cultivated team dynamic.
Overview
6
6
years of professional experience
Work History
Replay Manager
DVSport Inc.
05.2022 - Current
- Delivered onsite technical support for clients during events, creating help desk tickets to manage and process support actions and requests, and collaborating with supervisors to escalate and address customer inquiries or technical issues.
- Optimized network performance by troubleshooting and diagnosing incoming technical support issues in realtime, implementing timely resolutions to ensure there was a reduction to downtime.
- Trained support staff and created training materials, with a knowledge base of common issues and resolutions for support to adopt and integrate into their everyday workflow.
- Streamlined helpdesk processes for quicker issue resolution, improved response times, and increased customer satisfaction.
- Assisted in the successful migration to a new server platform with minimal interruptions to business operations.
- Adhered to industry standards and regulatory guidelines when designing and implementing integration solutions, ensuring compliance across all aspects of the project lifecycle.
- Established strong relationships with clients through regular communication updates regarding project status and goal completion.
Production
Extra Mile Arena
08.2018 - 04.2024
- Oversaw production processes to determine quality control standards.
- Managed daily production operations for optimal performance, ensuring timely completion of tasks and meeting production goals.
- Provided technical support during equipment installations, ensuring proper functioning after commissioning.
- Assisted clients with technical support issues and general inquiries.
Project Manager
CMD Construction LLC
01.2021 - 05.2022
- Develop and initiated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders, achieving project deadlines for clients
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Fostered and coordinated relationships with vendors to modify project plans, negotiate service contracts, and ensure that vendors and client needs were positively met
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency
Administrative Director
Intervention 180 LLC
01.2018 - 01.2022
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Positively interacted with all partners, employees and clients using exemplary communication and interpersonal talents, effectively maximizing accountability and client satisfaction, along with promoting a strong culture of in office operations
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance
Education
Certificate - Bits & Bytes of Computer Networking - Google IT Support Professional
Google
07.2023
Certificate - Technical Support Fundamentals - Google IT Support Professional
Google
06.2023
High School Diploma -
Rocky Mountain High School
Meridian, ID01.2011
Certificate - Certified Recovery Coach
Connecticut Community For Addiction Recovery
Hartford, CT01.2015
Skills
- Remote Technical Support
- Diagnostic Testing
- System Maintenance
- Project Management
- Attention to Detail
- Multitasking and Organization
Timeline
Replay Manager
DVSport Inc.
05.2022 - Current
Project Manager
CMD Construction LLC
01.2021 - 05.2022
Production
Extra Mile Arena
08.2018 - 04.2024
Administrative Director
Intervention 180 LLC
01.2018 - 01.2022
Certificate - Bits & Bytes of Computer Networking - Google IT Support Professional
Google
Certificate - Technical Support Fundamentals - Google IT Support Professional
Google
High School Diploma -
Rocky Mountain High School
Certificate - Certified Recovery Coach
Connecticut Community For Addiction Recovery
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