Andrew Thompson
Grand Rapids,MI
Summary
Proven leader at SUBWAY® Restaurants, adept in customer relations and money handling, significantly improved customer satisfaction by promptly resolving complaints. Excelled in building strong team dynamics, ensuring efficient shift scheduling, and fostering a positive work environment. Skilled in CRM and interpersonal relations, consistently generated repeat business through exceptional service.
Overview
5
5
years of professional experience
Work History
Assistant Manager
SUBWAY®Restaurants
04.2019 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Associate of Arts - Business
Grand Rapids Community College
Grand Rapids, MI04.2024
High School Diploma -
Forest Hills Northern
Grand Rapids, MI05.2021
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Customer Relationship Management (CRM)
- Customer Service
- Interpersonal Relations
- Shift Scheduling
- Hiring and Training
Lifting Weights, Drumming
I've been lifting weight since high school. I've enjoyed it so much that I created a full lifting schedule weekly that I use in college while I'm doing school.
Five years ago I taught myself how to play the drums, and ever since then I've played at my church and other youth events the past few years.
Timeline
Assistant Manager
SUBWAY®Restaurants
04.2019 - Current
Associate of Arts - Business
Grand Rapids Community College
High School Diploma -
Forest Hills Northern