Overview
Work History
Education
Skills
Qualification Summary
Certification
Affiliations
References
Timeline
Generic

Andrew Thompson

Ooltewah,TN

Overview

30
30
years of professional experience
1
1
Certification

Work History

Infrastructure Engineer Sr. Advisor

CIGNA Healthcare
Chattanooga, TN
05.2010 - 04.2025
  • Forged robust partnerships with teams, vendors, and contractors through fostering an environment of transparent communication in Agile standup meetings.
  • Collaborated with project personnel to identify and document risks while monitoring those risks to ensure resolution of root causes.
  • Facilitated ongoing enhancement of project delivery process by enabling team members to execute roles while acting as a primary advocate in eliminating obstacles to maintain progress.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Spearheaded PowerApp initiative to automate engagement with business partners regarding infrastructure-related changes
  • Created Confluence site to optimize organization of multitrack projects for improved accessibility to project-related information for all stakeholders.
  • Developed executive summaries of active projects and their statuses, highlighting any current or emerging risks requiring immediate management attention.
  • Executed upgrade of operating systems and migration of data for 400+ Windows servers to eliminate technical debt from enterprise environment.

Infrastructure Engineer Sr Specialist

Cigna Healthcare
Chattanooga, TN
01.2010 - 05.2010
  • Orchestrated migration of physical and virtual servers to latest Windows operating system (Windows 2003, 2008)
  • Converted physical servers to VMware virtual servers using VMware's Physical-to-Virtual Migration tool.
  • Technical lead of a contractor team for Windows 2003 remediation, utilizing Jira Kanban workflows to track our workloads, scheduling, and impediments.
  • Communicated with business partners to understand system requirements for their specific applications, and ensured server deployments met those requirements.
  • Provided status updates to leadership team
  • Engineered scripts to automate routine tasks utilizing PowerShell
  • Defined technical integration strategy and developed integration plans.
  • Led cross-functional teams in systems integration projects.

Engineer II ICT

SIEMENS BUSINESS SERVICES
Chattanooga, TN
01.2004 - 01.2010
  • Collaborated with Capacity Planning and Infrastructure Engineering to design server upgrade solutions.
  • Diagnosed severity 1 problems and identified root causes in Wintel and virtual computing environments.
  • Maintained operations SLA while balancing work between 60% problem resolution and 40% project management.
  • Coordinated monthly maintenance for server recycles across approximately 2000+ remote field site servers.
  • Conducted testing and acceptance of enterprise servers entering production environment.
  • Managed daily operations of network infrastructure, maintaining 900 node network and Windows 2000 & 2003 servers.
  • Oversaw small to medium scale server-related projects achieving budget adherence in 95% of projects.
  • Managed complex network infrastructure and site projects, ensuring timely completion within budget.
  • Executed new site launches, network upgrades, server enhancements, and IMACD tasks.
  • Formulated project proposals through internal processes, including cost estimates for hardware and labor.
  • Secured funding by navigating a three-step approval process for project initiatives.
  • Managed technical staff for over eight years, mentoring level 1 and level 2 technicians.
  • Led E-Work team supporting over 4000 users, served as backup Field Support Operations Manager for 23 employees across four sites.
  • Maintained stringent service levels for both 800-user field site and 4000-user E-worker population.
  • Developed new hire training plan to efficiently orient employees to Siemens and CIGNA account procedures.
  • Created strategy and operational processes for Siemens PC Depot servicing three CIGNA locations nationwide.
  • Streamlined operations for home and field offices, including remote work support for CIGNA customers.
  • Implemented continuous improvement initiatives to enhance service delivery and operational efficiencies.

Sr. Field Support Engineer

CIGNA/HEALTHSOURCE
Chattanooga, TN
01.1995 - 01.2004
  • Served as Project Manager of several large-scale site migrations (600 Desktop Migration to NT, 16 OS/2 to NT Servers Migrations, 900 seat token ring to Ethernet upgrade and a 500-seat token ring to Ethernet migration)
  • Responsible for installing and troubleshooting Local and Wide Area Networks
  • Configured the following protocols in both LAN and WAN environments: TCP/IP, BOOTP/DHCP, IPX, OSPF, RIP, Source Route Bridging, SDLC, DLSw, PPP, and Frame Relay
  • Provided LAN and WAN support for 1400 users located in eight remote offices covering four states and three local offices in the Chattanooga area
  • Installed troubleshot and monitored both LAN and WAN environments and knowledgeable in Basic Cisco Router Configuration, Cisco Switch configuration, Bay Networks Centillion 100 Switch, Sniffer Pro, TCP/IP and Optivity Network Management
  • Project managed the installation/upgrade of both Token Ring/Ethernet network infrastructures
  • Experienced using, installing and troubleshooting the following Client Operating Systems: Windows 95, Windows NT 4.0, and Windows XP
  • Experienced using, installing and troubleshooting the following server operating systems: NT Server 4.0, Windows 2000 Server, and Windows 2003 Server

Education

Masters of Business Administration (MBA) - Business Management

University of Phoenix
Phoenix, AZ
03.2010

Bachelor of Science Degree - Business with a concentration in Information Systems

Paine College
Augusta, Georgia
12.1991

Skills

  • Agile methodologies
  • Scrum Master
  • Project management
  • Team leadership
  • IT Infrastructure Management
  • Server and network support
  • Process documentation
  • Analytical thinking
  • Risk analysis and management
  • Change Management
  • Conflict resolution
  • Organizational skills
  • Office 365
  • Confluence

Qualification Summary

Information Systems Manager with over 20 years of expertise in IT Infrastructure Engineering and Project Management. Proven track record of leading cross-functional teams to deliver complex projects on time and within budget. Strong technical proficiency in enterprise cloud environments, coupled with expertise in project management tools and Jira Agile methodologies, enhancing process efficiency and risk management. Holds a Bachelor’s degree in Business Administration and MBA in Business Management.

Certification

  • Certified Scrum Master
  • Principles & Techniques of Project Management
  • Dale Carnegie Training
  • Customer Service Training
  • Essentials of Management Training
  • Lessons in Leadership
  • AWS Cloud Practitioner Training
  • Hyper-V Training

Affiliations

  • Board member of Purpose Point Community Heath Center
  • Media ministry volunteer as well as IT consultant for local church

References

Provided Upon Request

Timeline

Infrastructure Engineer Sr. Advisor

CIGNA Healthcare
05.2010 - 04.2025

Infrastructure Engineer Sr Specialist

Cigna Healthcare
01.2010 - 05.2010

Engineer II ICT

SIEMENS BUSINESS SERVICES
01.2004 - 01.2010

Sr. Field Support Engineer

CIGNA/HEALTHSOURCE
01.1995 - 01.2004

Masters of Business Administration (MBA) - Business Management

University of Phoenix

Bachelor of Science Degree - Business with a concentration in Information Systems

Paine College

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