Andrew Thomson
Wallingford,CT
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
5
5
years of professional experience
Work History
Recreational Manager
CCSU REC Center
08.2022 - Current
- Enhanced customer satisfaction by implementing innovative recreational programs and activities.
- Boosted membership retention through attentive customer service and personalized interactions.
- Managed a diverse team of employees, ensuring effective communication and smooth daily operations.
- Wellness Coach, providing mental and physical wellness sessions with clients
- Fitness Instructor, teaching different fitness classes with certifications to patrons
- Maintained safe and clean recreational spaces by enforcing policies, procedures, and risk management protocols.
- Led initiatives to upgrade facility equipment, enhancing guest experiences in various activity areas.
- Coordinated marketing efforts to promote fitness and wellness programs.
Movie Theater Employee
Holiday Cinemas 14
04.2019 - Current
- Enhanced customer experience by providing timely and efficient service during movie screenings.
- Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
- Contributed to increased concession sales by offering personalized recommendations based on customer preferences.
- Collaborated with team members to ensure smooth operations during peak movie seasons and special events.
- Managed ticket booth operations, ensuring accurate transactions and prompt customer service.
- Trained new employees on company policies and procedures, fostering a productive work environment.
- Conducted routine inventory checks for concession items, minimizing waste and ensuring product availability for guests.
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Coordinated with team members to cover various roles as needed during busy periods or staff shortages, maintaining a consistently high level of service throughout the theater''s operational hours.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Worked with other staff members for smooth theater operations.
IT Intern
Wallingford Public Schools
05.2022 - 08.2023
- Enhanced system security with implementation of updated firewalls and encryption methods.
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Supported senior developers in implementing new technologies and refining existing systems.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
- Delivered assistance and support for team-based IT projects.
- Installed application software and upgrades, virus protection, and drivers.
- Replaced defective components and upgraded office equipment per technology plan.
- Resolved Internet and wireless and wired network access problems.
- Maintained inventory records and documentation for equipment in database.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Education
Bachelor of Science - Cybersecurity
Central Connecticut State University
New Britain, CT12.2024
Skills
- Networks
- Javascript
- User interface design
- Operating system knowledge
- Information security awareness
- Technical documentation writing
- Strong communication skills
- IT support experience
- Virtualization technology proficiency
- Critical thinking capabilities
- Attention to detail
- Proficient in Microsoft Office
- Equipment Repair
Timeline
Recreational Manager
CCSU REC Center
08.2022 - Current
IT Intern
Wallingford Public Schools
05.2022 - 08.2023
Movie Theater Employee
Holiday Cinemas 14
04.2019 - Current
Bachelor of Science - Cybersecurity
Central Connecticut State University
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