Andrew Thurman
Newton,IA
Summary
Versatile and achievement-oriented Field Service Technician with a proven track record at System One Holdings. Excelled in repair, and fostering customer relationships, enhancing service quality and operational efficiency. Skilled in teamwork and environmental safety, consistently exceeding project milestones. Demonstrated commitment to continuous learning and excellence in field repairs and team supervision.
Overview
17
17
years of professional experience
Work History
Field Service Technician
System One Holdings
02.2021 - Current
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Operated hand tools and power equipment according to company safety procedures.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Improved team efficiency with introduction of mobile documentation system, allowing for real-time updates on service tasks.
- Fostered culture of continuous improvement among field service team, leading by example in seeking out and sharing knowledge on latest industry trends and techniques.
- Checked, repaired and repacked survival equipment to meet specifications.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Performed grinding and repair tasks, including removing core cut windows and scarfing out glass layers, to ensure structural integrity.
- Mapped and measured scarfing areas, cut glass and core materials to precise dimensions, and ensured accurate preparation for assembly.
- Measured resin paste, Bondo, and paint to precise specifications for accurate application.
Distributor
Vernon
02.2019 - 12.2020
- Streamlined distribution processes for improved efficiency and reduced delivery times.
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
Assembly Worker
Trinity Structural Towers
06.2014 - 11.2018
- Followed detailed assembly instructions, processes, and procedures.
- Completed assigned tasks quickly to decrease production time.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Exhibited strong multitasking abilities, successfully managing multiple assembly tasks simultaneously while maintaining focus on quality and productivity.
- Installed electrical wiring to junction boxes for lighting systems.
Wind Blade Repair Technician
TPI Composites
06.2008 - 03.2014
- Executed wet layup techniques to apply glass on leading and trailing edges of wind blades.
- Executed precise grinding repairs within the NCR department, adhering to specified guidelines.
- Performed quality control inspections for wet layup processes and NCR department, ensuring compliance with industry standards.
- Assisted finishing quality control personnel in ensuring the integrity and performance of wind blades.
Education
GED -
Basics And Beyond
Newton, IASkills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Teamwork and coordination
- Training and mentoring
- Inventory management
- Power tools operation
- Repair and installation
- Service quality
- Equipment inspection
- Accountability and work ethic
- Relationship building
- Quality assurance
- Team supervision
- OSHA certification
- Environmental safety
Timeline
Field Service Technician
System One Holdings
02.2021 - Current
Distributor
Vernon
02.2019 - 12.2020
Assembly Worker
Trinity Structural Towers
06.2014 - 11.2018
Wind Blade Repair Technician
TPI Composites
06.2008 - 03.2014
GED -
Basics And Beyond
Similar Profiles
John Carlos MaciasJohn Carlos Macias
Audio Video Sound Engineer Technician at System One HoldingsAudio Video Sound Engineer Technician at System One Holdings
Stephen BakerStephen Baker
Nuclear Operations Subject Matter Expert at System One HoldingsNuclear Operations Subject Matter Expert at System One Holdings
Kazi UddinKazi Uddin
Contract Senior Engineer at System one HOLDINGS, USAContract Senior Engineer at System one HOLDINGS, USA
Olivia RauschOlivia Rausch
Waitress at Aprils DinerWaitress at Aprils Diner
Kyra AdamsKyra Adams
Certified Medication Attendant at Accura Healhcare of NewtonCertified Medication Attendant at Accura Healhcare of Newton