Andrew Tobin
St. Clair Shores,MI
Summary
Results-driven professional with expertise in supply chain management, compliance oversight, and customer relationship management. Proven ability to enhance operational efficiency and client satisfaction through effective contract negotiation and quality assurance.
Overview
23
23
years of professional experience
Work History
Part Owner
Forest Brothers-Amber Trichome
Warren, MI
11.2024 - Current
- Oversaw daily operations of the business including accounting, payroll, sales, customer service, and human resources management.
- Managed daily operations of cannabis cultivation and processing activities.
- Coordinated supply chain logistics for product distribution and inventory management.
- Oversaw compliance with safety regulations and industry standards in all processes.
- Cultivated strong relationships with clients to enhance customer satisfaction and loyalty.
- Formed and sustained strategic relationships with clients.
- Established relationships with potential new customers in order to increase sales.
- Resolved customer complaints in a timely manner.
- Negotiated contracts with suppliers while ensuring competitive pricing structures.
- Maintained accurate records of inventory levels, customer orders, and purchase orders.
- Kept inventory control system and parts catalog updated with changing parts numbers and availability.
- Collaborated with other owners, customers, vendors, and stakeholders to meet organizational objectives.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
Compliance manager/ co manager of production
Butcher and Packer
Madison Heights, Michigan
08.2012 - 11.2021
- Trained staff on safety protocols and efficient work procedures.
- Implemented quality control measures for meat products and packaging standards.
- Developed training programs to enhance team skills and performance.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with industry regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
- Trained staff on best practices for food safety and customer service standards.
Manager
Hungry Howies Pizza & Subs
Grosse Pointe Woods, Michigan
06.2003 - 02.2012
- Managed daily operations of pizza and subs restaurant.
- Trained and supervised team members in customer service.
- Implemented inventory control procedures to reduce waste.
- Ensured compliance with health and safety regulations.
- Resolved customer complaints to enhance satisfaction levels.
- Maintained cleanliness and organization of kitchen and dining areas.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed risk by developing and implementing effective risk management strategies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
Grosse Pointe North
Grosse Pointe Woods, MI06-2005
Skills
- Supply chain management
- Compliance oversight
- Inventory control
- Customer relationship management
- Contract negotiation
- Quality assurance
Timeline
Part Owner
Forest Brothers-Amber Trichome
11.2024 - Current
Compliance manager/ co manager of production
Butcher and Packer
08.2012 - 11.2021
Manager
Hungry Howies Pizza & Subs
06.2003 - 02.2012
High School Diploma -
Grosse Pointe North