Andrew Torgerson
Mill Creek,WA
Summary
Outgoing and reliable Brand Ambassador with several years of experience in large Events. Well-versed and knowledgeable in all products. Consistently communicates and engages customers about products and current promotions. Flexible hard worker and Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Brand Ambassador Team Lead
Tend (Fever Events Experiences Concerts)
Seattle, WA
07.2024 - Current
- Leading and managing a team of Brand Ambassadors to ensure successful execution of events.
- Creating detailed reports on event performance metrics such as attendance, ROI, customer feedback.
- Troubleshooting any issues that may arise during an event in order to maintain a positive customer experience.
- Communicating regularly with team members to provide updates on upcoming projects or tasks they are assigned.
- Supervising Brand Ambassadors during events to ensure compliance with company policies and procedures.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Provided exceptional customer service to enhance brand reputation.
- Trained new brand ambassadors, sharing best practices and brand values.
- Teamed with other demonstrators to put on large-scale promotions.
- Worked promotional events for different products, persuading customers to purchase and documenting sales.
- Watched crowd to identify prospects, capture interest and maximize sales opportunities.
- Engaged with potential customers, providing product information and answering queries.
- Represented brand at various trade shows and events, enhancing brand visibility.
- Ensuring timely setup and breakdown of all necessary equipment for each event.
Brand Ambassador
More Than Models
Seattle, WA
01.2019 - Current
- Provided customer service support during promotional events or when needed.
- Coordinated with internal teams to ensure all tasks related to brand ambassador duties were completed accurately.
- Gathered customer feedback for product development purposes.
- Attended trade shows, conferences, and other marketing events as a representative of the company.
- Promoted positive company image through superior customer service experiences.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Represented brand at various trade shows and events, enhancing brand visibility.
- Conversed with customers to share information about products and services.
- Managed promotional inventory, ensuring availability of materials for events.
- Gathered customer feedback to inform future marketing strategies and product developments.
- Trained new brand ambassadors, sharing best practices and brand values.
- Delivered public demonstrations for crowds at stores, trade shows and conferences.
- Taught customers how to personalize experiences with products and obtain maximum benefit.
- Developed and optimized demonstrations to best connect with prospects and encourage sales.
- Conducted product demonstrations to explain details, highlight features and show use.
Supervisor
Nasco Staffing Solutions
Seattle, WA
10.2018 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Directed and supervised team of 30 employees in daily operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Trained new employees on company policies, job duties, and performance expectations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Managed team of 30 employees, ensuring high productivity and quality standards were met.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Lead Transportation Specialist
John Nichols Transportation Specialist
Seattle, WA
07.2018 - Current
- Communicated regularly with customers regarding changes in routes or estimated delivery times.
- Maintained records of shipping documents including invoices, bills of lading, manifests.
- Assigned tasks to staff members within the department according to their individual skill sets.
- Monitored driver performance to ensure compliance with safety regulations and company policies.
- Paid close attention to route conditions and weather safety and rerouted vehicles to direct safe and efficient trips.
- Monitored passenger safety during routes and enforced regulations to maintain best-in-class safety and service levels.
Lead Product Experience Specialist
Mosaic
Seattle, WA
11.2018 - 08.2022
- Provided guidance to new hires regarding onboarding processes and company culture.
- Analyzed feedback from surveys to identify areas of improvement in employee satisfaction rates.
- Compiled reports detailing key metrics related to employee engagement, turnover rate.
- Developed promotional campaigns aimed at increasing brand awareness among target audiences.
- Monitored compliance with safety regulations in order to maintain a safe working environment for all personnel.
- Advised managers on disciplinary actions when needed while ensuring fairness across the board.
- Assessed current processes used within the organization and recommended improvements where necessary.
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
- Conveyed customer needs and preferences to design and production departments.
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
Education
Associate of Arts - Information Technology
Everett Community College
Everett, WASkills
- Product Demonstration
- Team Management
- Strong leadership
- Customer Engagement
- Marketing
- Branding
Certification
Washington State Food Workers Card
Valid 02/02/2024 to 02/02/2026
1567A33T271001T26
Washington State Class 12 Mixologist Permit
No. 120916717
Expiration Date 11/01/2026
References
References available upon request.
Timeline
Brand Ambassador Team Lead
Tend (Fever Events Experiences Concerts)
07.2024 - Current
Brand Ambassador
More Than Models
01.2019 - Current
Lead Product Experience Specialist
Mosaic
11.2018 - 08.2022
Supervisor
Nasco Staffing Solutions
10.2018 - Current
Lead Transportation Specialist
John Nichols Transportation Specialist
07.2018 - Current
Associate of Arts - Information Technology
Everett Community College
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