Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Tran

Annandale,Virginia

Summary

Results-driven IT professional with experience in system and network administration, optimizing infrastructure efficiency, implementing robust security measures, and ensuring seamless IT operations. Adept at troubleshooting complex issues and implementing innovative solutions to enhance overall system performance. Seeking to leverage a comprehensive skill set to contribute to the success of a dynamic organization.

Overview

5
5
years of professional experience

Work History

Desktop Support/Help Desk Technician II

Neosystems, LLC
04.2021 - 04.2024
  • Provide support for service requests received by the Help Desk
  • Provide end user support for personal computers, operating systems, application and basic network troubleshooting and problem resolution
  • Provide technical assistance and training to system users
  • Diagnose application problems and take remedial actions or recommend procedural changes
  • Provide support to staff and customers by responding and following-up on internal and external customer support issues
  • Maintains support tickets in ConnectWise
  • Setup and deployment of end user machine to company standards
  • Install or modify computer and network hardware, software and peripherals
  • M365 Admin Proficient/Cloud server administration

IT Specialist/Infrastructure and Network Administr

Kerecis, LLC
08.2023 - 02.2024
  • The IT Specialist supports the IT needs of staff, addressing issues through the company’s IT ticket system (HCL Verse)
  • Provide IT support to staff in house
  • Work heavily with Microsoft Entra ID/Azure and Window Servers, Microsoft 365, Office 365, AWS
  • Help onboard new staff/lead onboard IT training
  • Set up accounts, computers and IT equipment for new staff
  • Manage the company’s IT systems/infrastructure/security
  • Domain Registrar Admin; Godaddy, Network Solutions
  • Microsoft Entra ID/Azure admin, Zoom/Teams/Adobe admin, M365 and O365 admin, Exchange admin, Microsoft Endpoint Security, Adobe and Microsoft licensing; AWS Admin

Junior IT/Desktop Support Junior Network Administrator

Eastern Internet Information Consultant
05.2019 - 01.2024
  • Responsible for installing, configuring, and maintaining Linux servers (CentOS 6 & 7) including web servers, mail servers, application servers and database servers.
  • Deployed CSF/LDF firewall and configure to protect ddos attack and unwanted intruders.
  • Monitor internal, external webserver & mail server traffic and on-line network operations, for virtual VMware machines on ESXi ver. 5.5 and 6.0
  • Installations, Upgrades, Troubleshooting, Servers/Desktop Support, LAN Configurations
  • Create and remove files and directories in Linux servers.
  • Create Network servers Backup/Restore images local or over Network
  • Help Desk / end-user LAN / Hardware / Software support
  • Internet/Intranet install / administration
  • Assist in configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure.
  • Proficient in analytical skills; able to work with technicians from various engineering disciplines to troubleshoot complex system-level issues.

System Administrator I

Ntiva, Inc
05.2023 - 08.2023
  • Executes repairs, installations, changes, or coordination for onsite PC support requests, including workstation (hardware, software, peripherals, and connectivity) platforms conducted mainly onsite, and could require 3rd party coordination.
  • Troubleshoot and resolve profile issues for end users
  • Troubleshoot and resolve application issues
  • Restore files from backup
  • Troubleshoot network issues
  • Preforms deployments and new system setups
  • Performs datacenter visits as needed
  • Frequently plans, designs, directs and executes PC projects
  • Provided customer tutorials following best practices
  • Intermediate knowledge of workstations, including Microsoft Windows 7, 8, 10 operating systems, and Microsoft Office software products
  • Foundational knowledge of current Windows Server operating systems, and Microsoft Exchange software or Office 365
  • Foundational knowledge of LAN, desktop and server hardware
  • Supporting external users in a commercial IT environment
  • General MSP industry knowledge

Education

Associate of Science - Information Technology

University of Phoenix
Tempe, AZ
2019

Skills

Operating System: Windows OS, Windows Server, RHEL, CentOS, Ubuntu, Cisco OS, Apple iOS

Application Servers: Server Manager/AD, Apache, MySQL, Samba, NFS, FTP, iSCSI, Microsoft Exchange, Print Servers, Linux Servers


Microsoft: Microsoft Azure, Entra ID, Microsoft 365, Office 365, Microsoft Suites, Microsoft licenses


Remote System support: SSH, password-less login, RDP, Putty, Oracle VM, VirtualBox, RMM, N-Central, TeamViewer, Powershell, Nagios, CLI, proficient Mobile Device support


Admin Consoles: Azure, Active Directory, AWS, RMM, N-Central, Zoom, Microsoft Teams, Adobe, M365, SecretServer, Connectwise


Security: Microsoft Intune, Endpoint, Firewall, CSF, APF, Iptables, M365 2FA, DUO, SSO, Microsoft Entra ID, Group Policy


Technical: Wifi (80211ac, 80211ax), WLANS, VLANS, TCP/IP(IPv4 and IPv6), DNS, DHCP, APs and various hardware/printers

Timeline

IT Specialist/Infrastructure and Network Administr

Kerecis, LLC
08.2023 - 02.2024

System Administrator I

Ntiva, Inc
05.2023 - 08.2023

Desktop Support/Help Desk Technician II

Neosystems, LLC
04.2021 - 04.2024

Junior IT/Desktop Support Junior Network Administrator

Eastern Internet Information Consultant
05.2019 - 01.2024

Associate of Science - Information Technology

University of Phoenix

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