Andrew Valdivia
Walnut,CA
Summary
Results-driven B2B Operations & Sales Manager with demonstrated success scaling business operations from startup phase to international markets. Expert in developing and executing data-driven growth strategies while fostering deep partner relationships across North America. Extensive experience with e-commerce platforms, particularly Shopify, combined with strong data analytics capabilities. Track record of growing partner networks from 0 to 1,800+ locations while establishing operational infrastructure to support rapid expansion across North America.
Knowledgeable [Desired Position] with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.
Overview
7
7
years of professional experience
Work History
B2B Operations & Sales Manager
Ride Aventon Inc.
01.2017 - 01.2024
- Advanced through multiple management roles with expanding responsibility in B2B operations, partner relationships, and team leadership
- Led explosive B2B division growth, scaling revenue by 400% year-over-year during peak pandemic period (2020-2021)
- Successfully navigated global supply chain disruptions and manufacturing challenges while maintaining exceptional growth trajectory
- Spearheaded company’s expansion into Canadian market, achieving 125% year-over-year revenue growth through strategic partner development and market optimization
- Pioneered and scaled B2B department from concept to full-scale operation, growing partner network to 1,800+ locations
- Developed and executed crisis management strategies during COVID-19, maintaining business continuity while driving unprecedented growth
- Led development and implementation of partner allocation strategy during high-demand periods, maintaining key relationships while optimizing inventory distribution
- Established and managed company’s most significant strategic partnerships, setting foundation for sustained growth
- Led implementation of B2B Partner Portal on Shopify platform, working closely with Technology team to customize solutions
- Orchestrated implementation of multiple enterprise systems including HubSoft platform, Zendesk CRM, and custom B2B Portal
- Collaborated with Technology Development team to design and launch B2B Portal based on comprehensive dealer network needs assessment
- Developed and implemented quarterly business review process using Tableau to track partner performance and identify growth opportunities
- Established scalable operational frameworks for partner onboarding, management, and optimization
- Created innovative logistics and fulfillment solutions to handle 6x volume increase during global supply chain crisis
- Scaled B2B team from 1 to 30 members through period of rapid organizational growth
- Instituted daily stand-up meetings to enhance team communication, alignment, and problem-solving during high-growth period
- Created and launched 'Conditioning Camp' initiative: a weekly interactive learning series where managers led presentations on critical business topics during off-peak seasons
- Fostered culture of peer-to-peer learning and knowledge sharing through structured manager-led training sessions
- Created comprehensive training programs for B2B and B2C positions, including management development curriculum
- Led monthly network-wide training webinars, ensuring consistent partner education and engagement
- Participated in recruitment and onboarding of director-level positions, including Director of Sales and Director of Customer Experience
- Pioneered field sales program, personally conducting partner visits to establish strong market presence
- Developed and implemented various performance-based compensation programs to drive sales team motivation
- Created dynamic negotiation frameworks accommodating diverse partner needs while maintaining profitability
- Managed Customer Service and Bike Tech teams, ensuring excellent support for partner network
- Contributed to successful launch of 15+ new ebike models, providing critical market feedback
- Represented company at major trade shows, managing setup and strategic partner engagement
- Provided product development input through ride testing and market analysis
- Built and maintained relationships with key industry stakeholders
Education
Bachelor of Arts - Philosophy
University of California, Riverside
Skills
- Shopify Platform & Ecosystem
- Tableau Data Analytics
- CRM Systems (Zendesk)
- E-commerce Operations
- Business Intelligence Tools
- Performance Analytics
- Project Management
- Data Visualization
- Strategic Account Management
- Partner Growth Strategy
- Cross-functional Leadership
- Data-driven Decision Making
- Team Building & Development
- Analytical Problem-Solving
- Critical Thinking & Analysis
- Logical Decision-Making
- Complex Systems Thinking
- Change Management
- Relationship building
- Sales team training
- Staff management
- Goals and performance
Timeline
B2B Operations & Sales Manager
Ride Aventon Inc.
01.2017 - 01.2024
Bachelor of Arts - Philosophy
University of California, Riverside