Andrew Valentin
Buffalo,NY
Summary
Dynamic leader with proven expertise in managing people and fostering customer connections, honed at Starbucks and other notable roles. Excelled in enhancing sales through strategic upselling and maintaining high standards of service. Skilled in leadership and disciplined teamwork, with a commitment to continuous learning and excellence. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Server
Eggsperience Vasilis
Buffalo, NY
10.2023 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items to enhance sales numbers.
Uber Partner
Uber
Buffalo, NY
07.2022 - Current
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
Shift Supervisor
Starbucks, Barista
Buffalo, NY
05.2017 - 03.2021
- Helped store management meet standards of service and quality in daily operations.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Education
Bachelor Of Applied Science - Criminal Justice
SUNY Buffalo State
Buffalo, NY05.2020
Skills
- Managing people
- Customer service
- Customer connections
- Sales
- Leadership
- Team player
- Self awareness
- Disciplined
- Willing to learn and take on new challenges
Affiliations
Member and Brother of Phi Sigma Chi Multicultural Fraternity Inc.
Timeline
Server
Eggsperience Vasilis
10.2023 - Current
Uber Partner
Uber
07.2022 - Current
Shift Supervisor
Starbucks, Barista
05.2017 - 03.2021
Bachelor Of Applied Science - Criminal Justice
SUNY Buffalo State