Andrew Vela
Houston,TX
Summary
Dynamic leader with experience in overseeing business center operations while fostering a positive team environment. Skilled in coaching team members, efficient cash handling, ensuring compliance with regulations, and driving sales through effective communication and organizational management.
Overview
5
5
years of professional experience
Work History
Business Center Lead
H-E-B Grocery
Houston, TX
10.2023 - 08.2026
- Oversee / perform accurate, efficient tasks related to Business Center services (bill pay, check cashing, Western Union transfer/receive, money orders, Notary, lottery, pre-paid access cards, etc)
- Lead / coordinate a team, serve as a role model in superior customer service, and train department Partners.
- Uses knowledge and suggestive selling techniques to build department / Store sales; coaches / leads BC Partners in active selling of Business Center products and services
- Supports achievement of department financial goals; monitors department budget / payroll; increases sales through merchandising
- Coaches, develops, trains Partners to maintain a positive team building environment
- Provided work direction and training to department partners.
- Ensures Services Co products, services, and equipment are fully stocked and functional
- Maintains communication with Operations Leader on department activities, needs, opportunities, achievements, and promotional ideas
- Troubleshoots BC transactions; researches / resolves variances
- Works closely with Cash Controller to ensure proper funds are ordered for seasonal check cashing
- Ensures compliance with Services Co SOPs and Money Services Business (MSB) guidelines
- Partners with Store Operations Leader / Department Manager to complete MSB Quarterly Checklists
- Works closely with Cash Controller to ensure compliance with SOPs and proper BC transaction reconciliation
Checker
H-E-B Grocery
Houston, TX
02.2021 - 10.2023
- Processes customer transactions of goods and services
- Collects cash, check, or charge payment from customer and makes change for cash transactions
- Uses electronic scanner to record prices
- Weighs items, bags merchandise, and redeems food stamps and promotional coupons
- Monitors and manages potential front-end shrink
- Answers product-related questions for customers, and offers additional or alternative products and services
Education
High School Diploma -
Pasadena Memorial High School
Pasadena, TX05-2023
Skills
- Customer service
- Cash handling
- Regulatory compliance
- Team leadership
- Employee training
- Organizational management
- Attention to detail
- Time management
- Conflict resolution
- Clear communication
Timeline
Business Center Lead
H-E-B Grocery
10.2023 - 08.2026
Checker
H-E-B Grocery
02.2021 - 10.2023
High School Diploma -
Pasadena Memorial High School