Autumn Gonzales
Conroe,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Business Center Lead
H-E-B Grocery
05.2017 - 02.2024
- Enhanced customer satisfaction by providing professional and timely assistance with business center services.
- Streamlined the check-in process for clients, resulting in improved efficiency and reduced waiting times.
- Collaborated with team members to develop innovative solutions for client needs, leading to increased client retention rates.
- Maintained a clean and organized business center, ensuring a professional atmosphere conducive to productivity.
- Delivered exceptional customer service by addressing client inquiries promptly and accurately.
- Trained new employees on business center procedures and best practices, fostering a knowledgeable workforce capable of delivering excellent service.
- Developed strong relationships with suppliers, negotiating favorable terms for purchasing office supplies and equipment.
- Implemented effective billing processes, ensuring timely payments from clients while maintaining positive relationships.
- Supported administrative tasks such as filing documents and data entry duties to ensure efficient workflow across teams.
- Answered phone calls to handle customer concerns and complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Volleyball Coach
Allegiance Volleyball Club
10.2016 - 04.2017
- Improved team performance by developing and implementing strategic game plans and practice sessions.
- Enhanced athletes'' skills through targeted drills, strength training, and individualized coaching.
- Developed players'' teamwork abilities by organizing team-building activities and fostering a positive team culture.
- Increased college recruitment opportunities for athletes by maintaining relationships with collegiate coaches and promoting player successes.
- Assisted in fundraising efforts to support the volleyball program, enabling the purchase of new equipment and uniforms.
- Motivated athletes to continually improve their skills both on and off the court, resulting in increased success at competitive events.
- Provided constructive feedback during video analysis sessions, enhancing player understanding of game strategy.
- Recruited talented athletes from local high schools through networking with coaches and attending regional tournaments.
- Established a supportive environment that encouraged growth, accountability, sportsmanship among players.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Prepared athletes for special competitions and tournaments.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Reviewed and updated game strategies and techniques to optimize training sessions.
- Offered constructive feedback to clients to help reach goals.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
Bookkeeper
HEB Grocery Store
03.2013 - 05.2014
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Maintained and processed invoices, deposits, and money logs.
- Reported financial data and updated financial records in ledgers and journals.
Education
No Degree - Psychology
University of Houston
Houston, TXHigh School Diploma -
Klein Collins High School
Spring, TX06.2013
Skills
- Business Operations
- CRM Software
- Relationship Building
- Complaint Handling
- Customer Service
- POS Systems and Ordering Platforms
- Problem-Solving
- Customer Relations
- Problem-solving abilities
- Teamwork and Collaboration
- Order and Refund Processing
Timeline
Business Center Lead
H-E-B Grocery
05.2017 - 02.2024
Volleyball Coach
Allegiance Volleyball Club
10.2016 - 04.2017
Bookkeeper
HEB Grocery Store
03.2013 - 05.2014
No Degree - Psychology
University of Houston
High School Diploma -
Klein Collins High School