Summary
Overview
Work History
Education
Skills
Achievements
Timeline
Generic

Andrew Ventura

Riverside,CA

Summary

I am dedicated to fostering success among colleagues and embodying the visions and values of the organization i represent. I strive to create an environment that encourages innovation and drives collective achievement. Leveraging strong communication skills and the ability to inspire others, I aim to contribute to the growth and prosperity of the team while aligning with the overarching goals of the department.

Overview

9
9
years of professional experience

Work History

SECURITY OFFICER

DISNEYLAND RESORT
05.2018 - Current
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.


  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.


  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.


  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.


  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

COMMUNITY SERVICE OFFICER

POMONA POLICE DEPARTMENT
02.2019 - 09.2022
  • Developed new ways of tracing various record keeping documents, and expanding the CSO program towards community members to become better informed in police work.


  • Promoted positive community relations by attending various events as a representative of the police department.


  • Enhanced community safety by conducting regular vehicle patrols.


  • Prepared accurate and thorough burglary and theft reports while supporting law enforcement in emergency situations and providing timely and accurate information for decision making.


  • Responded to non-emergency calls for service, providing timely assistance and support to community members.

ATTRACTIONS CAST MEMBER

DISNEYLAND RESORT
10.2015 - 05.2018
  • Primary functions included but were not limited to; operating various attractions and ensuring that all standards of the Disney Company were met


  • Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.


  • Increased overall park efficiency by cross-training in multiple roles within the Attractions department.


  • Provided accurate information regarding park attractions, amenities, and policies to guests, ensuring clarity and understanding.

Education

Associate of Science - Administrative Justice

Mount San Antonio College
Walnut
06.2020

Associate of Arts - Sociology

Mount San Antonio College
Walnut, CA
06.2020

Associate of Arts - Psychology

Mount San Antonio College
Walnut, CA
06.2020

High School Diploma -

Diamond Ranch High School
Pomona, CA
06.2014

Skills

  • Incident Reporting / Report Writing
  • Detail Oriented
  • Emergency Response
  • Patrol operations
  • Complex Problem-Solving
  • Conflict de-escalation
  • Verbal and written communication
  • Customer Service
  • First Aid Training

Achievements

With my profession, I have been identified as an effective communicator ensuring customer service and professionalism are upheld and placed at the forefront of my daily interactions. Indicative of this endeavor is the reception throughout my resort career, having been recognized for my dedication to these ideals, over 38 separate times from coworkers and community members alike. 


 Specific to report writing,  I have been recognized for my attention to detail by my employer , invited to support others in expanding their report writing skills to ensure completeness, accuracy and transparency.


Apart of my role as a Community Service Officer for the City of Pomona, I was considered for and attained the position as a permanent Civilian Dispatch Call Taker , having shown the necessary skills required to answer and address community based questions in a professional and problem solving manner. 

Timeline

COMMUNITY SERVICE OFFICER

POMONA POLICE DEPARTMENT
02.2019 - 09.2022

SECURITY OFFICER

DISNEYLAND RESORT
05.2018 - Current

ATTRACTIONS CAST MEMBER

DISNEYLAND RESORT
10.2015 - 05.2018

Associate of Science - Administrative Justice

Mount San Antonio College

Associate of Arts - Sociology

Mount San Antonio College

Associate of Arts - Psychology

Mount San Antonio College

High School Diploma -

Diamond Ranch High School
Andrew Ventura