Andrew Villarreal
Kroger
Spring,TX
11
years of professional experience
Dynamic and self-motivated professional looking to become part of the HEB team. Proven track record in customer service and teamwork, adept at problem-solving and preventive maintenance in fast-paced environments. Recognized for excellent communication skills, consistently delivering results while maintaining a positive attitude. Proactive professional with excellent retail goals for store management. Known for reliability and adaptability, with swift capacity to learn and apply new skills. High drive to look for opportunity in places overlooked.
Work History
Deli Associate
1 Year 5 Months- Prep work done during store hours (no overnight role)
- Maintain clean displays in the department
- Prepare 2nd chance sandwiches from Grab and Go meat/cheese that did not sell.
- Fry chicken in the fryer and maintain quality by filtering oil every 2nd cycle.
- Cook baked chicken and rotisseries in the oven
- Prepare lunch and dinner service table with fried/baked chicken and multitudes of sides
- Offer great customer service by guiding customers to where products are in the department.
- Maintain health guidelines in the department (glove changing, hairnets, etc)
ASM
9 Years 10 Months- Completed product ordering for food safety and perishable grocery merchandise.
- Check product quality to ensure freshness. Review "sell by" dates for customers and take appropriate action.
- Create and maintain responsibilities for quality assurance that drives profit.
- Provide a report for EOD product sales cooperatively attained by other departments.
- Excellent customer integrity and customer communication skills to assist older adults with their needs and concerns.
- Knowledgeable with safety programs and safety regulations to ensure customers come back and shop.
- Learned different department guidelines to assist customers when departments are not available.
- Proved successful working cooperatively for tight deadlines and maintain a customer friendly environment.
Day Floorcare
2 Years 3 Months- Created integrity in product appearance for customer satisfaction.
- Demonstrated respect, friendliness and willingness to help customers wherever needed.
- Facilitated day-to-day operations, working efficiently and productively with all clerk members.
- Down time utilized by finding small details to further enhance the cleanliness of the store.
- Paid attention to proper procedures for customer products.
- Developed and maintained courteous relationships with customers.
- Maintained flexible hours across night, weekend, and holiday shifts to ensure high product quality.
- Inventory merchandise and equipment kept clean for customers and contains a legible label.
Education
High School Diploma
Skills
Friendly
Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Proficient with POS Hardware
Multitasking
Organization and Time Management
Decision-Making
Timeline
Deli Associate
Kroger
05.2025 - CurrentRead More
Day Floorcare
HEB
05.2020 - 08.2022Read More
ASM
HEB
06.2015 - 04.2025Read More
Klein High School
High School Diploma
Read More
Achievements
- Created a template for HEB Parking Lot Attendants by dividing the parking lot into 4 color coded sections for maximum efficiency.
- Completed a project overseeing the HEB Gas Station for Point Of Sale training, deep cleaning and maintaining safety procedures around the workspace.
- Took the initiative from 2022 - 2025 to fix the HEB Car Wash and established procedures by reintroducing paperwork for inspecting the maintenance room daily and reporting any damaged/leaking materials to the technicians.
- Repaired malfunctioning POS computer hardware/software in a timely manner in order to have all registers ready for action.