Andrew Voss
Minneapolis,MN
Summary
Experienced with managing customer interactions and resolving issues efficiently. Utilizes strong communication and problem-solving skills to enhance customer satisfaction. Track record of building positive relationships and ensuring customer loyalty.
Overview
2025
2025
years of professional experience
Work History
Customer Experience Specialist
Best Buy Co., Inc./Yardbird
2021 - Current
- Assist in Yardbird warehouse and retail store with sales and inventory
- Provide exceptional customer relationships for customers and potential customers
- Have full knowledge on all products and services offered
- Have knowledge of computer system and ability to find
- Able to work in a fast-paced environment
- Utilize telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhance customer satisfaction by addressing and resolving issues in a timely manner.
Rental Shop Manager/Rental Technician
Three Rivers Park District-Hyland Hill Ski Area
2017 - 2022
- Trained new employees on proper rental process
- Managed the workflow of employees and delegating tasks to insure a quick and safe rental experience
- Performed a variety of customer service tasks that assures efficient, safe, and clean operation while providing park guests the highest quality service possible
- Assisted skiers/riders into the proper equipment
- Demonstrated proper knowledge of company cash and credit handling policies and procedure
- Maintained rental inventory
- Assisted with prevention of theft, both internally and externally
Delivery Driver and Customer Service Specialist
Bertelson Office Products
2017 - 2018
- Communicated to office personnel any concerns raised by customer about products to insure customer satisfaction
- Obtained customer approval with order upon delivery to maintain customer loyalty
- verified order details to prevent errors
- Communicated with office personnel to determine route and products for delivery for maximum efficiency in delivery
Field Mosquito Technician
Minnesota Mosquito Control District
2019 - 2016
- Locate, sample, and treat mosquito breeding sites
Education
Logistics And Supply Chain Management
Metropolitan State University
Saint Paul, MN01-2026
University of Minnesota
Minneapolis, MNSkills
- Strong analytical skills
- Exceptional verbal and written communication skills
- Detail oriented
- Basic skills in Microsoft Office Suite
Timeline
University of Minnesota
Customer Experience Specialist
Best Buy Co., Inc./Yardbird
2021 - Current
Rental Shop Manager/Rental Technician
Three Rivers Park District-Hyland Hill Ski Area
2017 - 2022
Delivery Driver and Customer Service Specialist
Bertelson Office Products
2017 - 2018
Field Mosquito Technician
Minnesota Mosquito Control District
2019 - 2016
Logistics And Supply Chain Management
Metropolitan State University