ANDREW WALKER
Snohomish,WA
Summary
Friendly and energetic leader with +10 years of developing and leading diverse teams. Exceptional skills at providing development-appropriate activities for growth and having a personal growth focused mindset. Strong verbal and written communication skills, an organized nature and a proactive approach to solving problems and managing conflict.
Overview
16
16
years of professional experience
Work History
Delta PSA (Red Coat)
Delta
Seattle, WA
10.2021 - Current
- Lead the PVG team
- Always looking to improve the customer experience
- Always asking for feedback to improve personal interactions with customers and co-workers
- Oversee Ticket Counter and Concourses and fill out all necessary reports
- Responds to CRO incidents and files daily reports in timely maner
- Recognizes areas of focus to discuss with agents
- Worked in IROP, BSO, Ticket Counter, FIS, Gates, Supported Care while waiting team, and backup supply attendant.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Delta Airport Coordination Center
Delta Airlines
Seattle, WA
08.2023 - 11.2023
- Enhancing overall metric performance by communication with all department involved.
- Capable of concourse coordinator, radio coordinator, and gate keeper.
- Responsible for researching delays and assigning appropriate codes.
- Collaborates with other coordinators, the port of Seattle, and all other vendors to ensure a Safe and timely operation.
Delta Customer Service Agent
Delta
Seattle, WA
03.2022 - Current
- Proficient at working the ticket counter or gates
- Serving customers with the positive attitude that we call the Delta Difference
- Always finding new learning opportunities to grow in Delta Knowledge
- Delta Term proficient and mentor
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Founder and Operations Director
AMP Beach Volleyball
Northville, MI
01.2012 - 01.2020
- Develops improvement programs for hundreds of athletes from the age of 6 – 20
- Leads 4 departments with more than 15 total employees
- Develops and reviews financial and operational reports
- Improves Revenue across marketing, sales, and service departments
- Establishes and maintains procedures and policies
- Develops and rolls out new policies
- Trains, coaches, and mentors staff to ensure smooth adoption of new program
- Troubleshooting and resolves issues with product, services, and accounting areas.
- Established a successful business by identifying market needs and developing innovative solutions.
- Attracted top talent for the company, fostering a collaborative and high-performance work environment.
Customer Service Representative
Sam’s Club
01.2008 - 02.2010
- Provides members service by acknowledging the member and identifying member’s needs
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Providing exceptional customer service to members across the club as needed, answering any questions they may have
- Operates a cash register
- Restocking of shelves
- Building of end caps
- Help process returns in a timely manner
- Beta tested the first self checkout machines for Sam’s Club and wrote reports to find ways to create a better customer experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Home Schooled
Springdale, ARSkills
- Delta Net
- Delta Term
- Nexus
- Microsoft Excel, Word and Powerpoint
- Snapp
- Knowledge Management
- FastTrack
- Real Time Staff Manger
- Problem Resolution
- Outstanding Communication Skills
- Complaint Handling
- CRO Certified
- Ground Security Coordinator
Accomplishments
- Chairman's Club Nominee
- Leading Edge Graduate
- GSE Graduate
Timeline
Delta Airport Coordination Center
Delta Airlines
08.2023 - 11.2023
Delta Customer Service Agent
Delta
03.2022 - Current
Delta PSA (Red Coat)
Delta
10.2021 - Current
Founder and Operations Director
AMP Beach Volleyball
01.2012 - 01.2020
Customer Service Representative
Sam’s Club
01.2008 - 02.2010
High School Diploma -
Home Schooled